Re: NO data corruption

I'll try that. thank you for responding in such a useful and timely manner! color me very impressed ~ <3 

that last step in part 4 makes no sense at all, so i had to ignore it completely, but otherwise i did as you say. i deleted all the save files and the app, then went into safe mode and rebuilt the database, then downloaded the app. again! SO i will start the game from the beginning (again) and the program will run fine, without crashing, until i veer off script, then it gets confused and once again we get data corruption. mark my words, sir. this is what will happen. i know it already ~ 

so yeah, this time i made it all the way to R lvl 22 before the game crashed: "cannot continue using the application. the data is corrupted ..." etc. is my particular console the only one that has this issue? because ouch! ~ 😩 

so i just restarted the ps4 and kept playing, and i nearly (very nearly!) made it to R lvl 25 before it crashed for the second time since the rebuild and reinstall. again it seems to happen when i ignore the objectives the program wants me to pursue. why? anyway, the error code i got is: 

CE-34878-0. is that helpful information? or nah? 

one of the more unfortunate side effects of this random crashing issue is that i can't participate in the multiplayer aspect of the game, which adds a lot of fun and variety to Heat. i can't join for fear of the program crashing in the middle of a race. everyone would think i quit deliberately, and once you get a reputation for being a quitter you're finished (i assume) in the racer community. so yeah, not cool ~ 🤪 

Hey @WhiteWurm 

The error code can be helpful, but it is a console error message. Could we try the steps shared by Sony?

https://www.playstation.com/en-us/support/error-codes/ps4/ce-34878-0/

Thanks!

well! thx for the interesting suggestion. while i'm sure that initialization will certainly solve the data corruption issue, it seems too drastic. i think i found a better solution: 

 so i went to launch Heat and it stalled on the opening image. all i could do was close the app. so i launched borderlands3 and it was loading fine. then it also stalled; on the signing in player screen. hmmm, how odd. 

 so i thought maybe the problem had its source in the profile files. so i made a new user and both apps run just fine now. of course, i have to start from the beginning again, but at least i'm drifting and jumping and racing through palm city again! 

 what do you think of my logic? ~ 😉 

well, my logic may be fine, but my solution turned out to be temporary. in fact, very temporary, as the program crashed not long after i posted the previous comments. so we're back to random crashing due to data corruption, and no fix in sight, and the EA boys have no clue what's going on! 

 well, you know that when your program crashes not only itself but other programs also, that's a serious problem that can't be fixed by initialization. all that will do is to kick the problem down the road for a few weeks. what is needed is an update to repair the faulty subroutine that is generating bad data in the player profile files. how about it, EA? are you interested enough to care about this issue? ~ 😬 

Hey @WhiteWurm 

Thanks for the updates! to confirm are crashing or stalling in both games on the new profile as well?

Do you also get the error code CE-34878-0?

If so we can try making sure your game data and saves are backed up, removing all profiles and re-adding your main account to see if this solves the issue, if not you may need to look at Initializing the PS4.

hey, illium, thx for the reply. yeah, it's still the same error code. also, the random crashing is confined to Heat. B3 never gave me any stalling issues until after i started playing Heat. 

 as for initializing, there's some things i need to know first. like, will that erase my one and only copy of Heat? i do not have an internet connection anymore, so i can't just download another digital copy. and no, i don't have an external drive. 

 also, will i lose all my ps-network info, and my ea account info? i do not have this info at hand, and don't know how to get it. so yeah, i would like to proceed carefully before i take an axe to the console.

 what should i do first? 

So ... funny thing happened on the way to the races. i put my Rivals cd into the ps4 for the first time since the rebuild and new user. it was running fine for about an hour or two and then it crashed due to data corruption. it didn't give an error code, but the os advised me to delete the app and reinstall from the cd. this is the first time this has happened with this game. just like with B3 these problems come from Heat, and crash other programs. not cool. 

 anyway, i went to safe mode and chose option six, initialize the ps4. yeah, my copy of Heat is nowhere in sight now ... so i guess the problem is solved as far as my console knows. as for me, it's back to Rivals and Payback ~ 😫 

Hey @WhiteWurm 

Thanks for the additional information, Currently I am unaware of an issue of NFS Heat corrupting the files of other games on your PS4. 

If you own it digitally, you will want to navigate to your library and select the download option for any game you want to redownload. 

When it comes to logging into your PSN or EA account you may be asked to re-enter your login information. 

Cheers!

hello again, illium. i think we have a misunderstanding here. i'm not saying that there "an issue of NFS Heat corrupting the files of other games on your PS4." my experiences lead to the possibility that Heat is sending or changing data in the profile files which are not part of the other games but which all games do access at some point while running, and it is at that point that the crash occurs. i thought that i had made this clear in a previous post, but clearly failed to do so ... 

 also, you suggest that i should redownload Heat. if i do that, what's to stop this data corruption issue from appearing once again?! you are very casual about the pain and anguish that this mess has caused me, and will continue to cause me if i follow your advice ... 

 let's make a deal, friend illium. i will do as you day, and if the issue arises again, you will send me a PS5 complete with a copy of Heat. i assume that this version of the program does not have data corruption issues? are you in? 

yes, hello, CM. of course i am willing to do whatever community-manager suggests. but at the moment i am unable bc i lack an internet connection. once that problem is solved we may then proceed as CM says. 

 so yeah, community-manager solved the data-corruption issue, for which i am grateful. which is why i will proceed cautiously ... 

 it is my opinion that playing nfs heat on my old & obsolete ps4 will only trigger a return of the data-corruption problem. hey, i could be wrong, but if not ... if not it would be nice if CM would simply admit that there is something wrong with the Heat program. surely that's not too much to ask for ... ??? 

okay, i got one final update for anyone who may still be interested in this random crashing business. turns out i was wrong about Heat being the source of the problem. it only looked that way to me because that's where the problem was most obvious. but Heat is a big and complicated program, and so is easy to crash. but some careful observation showed that the source of the trouble is nfs Rivals. this program runs fine in offline mode, but once i go online the random crashing soon follows. maybe it's the overwatch system in this game? idk, but the solution is clear: don't play Rivals in online mode. yeah, it's not much of a solution, but it does seem to work. so it's back to Palm City for me. see you on the streets ~ 👍