[Resolved]Speed Points Reset or Stuck

 i have the same problem on PC - I started Concours mode a month ago and now i'm stuck on level 23 with about 6 million points.

at this very moment, offline gameplay is increasing SP normally, but no matter what, earning SP online is impossible.

also, whenever i go online, my licence plate resets to default "start me up", not sure why.

@su37yellow

I can confirm that playing offline accumulates points as it should.  However, of course, you cannot save progress, get achievements, etc, so there is not much point in playing that way.  I wonder, would it work if I simply deleted my EA account?

It is ridiculous they are doing nothing to address this bug.

@Jess42012

In fact, my problem is identical to yours.  I am not wanting to race online at all, I am just referring to single-player progress.  So I think we're in the same boat.

@Straatford87

Thanks, but that is what I initially did and they sent me here.  Nevertheless, I set up another "call back" and spoke to 3+ people, none of which were able to help me.  All they ended up doing was send me a list of "troubleshooting" steps (e.g., reset system clock) which, predictably, did absolutely nothing to improve the situation.

UPD: that server contents custom profile pictures only, now its working fine and error was fixed. Its not related to whole player stats. I was wrong.

@Agamakus

Thank you, that is very interesting and certainly does explain why it doesn't work.  Still, I would have expected game programmers at a company like EA/Origin to be smart enough to factor in the possibility of the autolog server being down and react accordingly (i.e., not reset local points to 0).  We know it works when offline, so the code doesn't need the autolog server in order to function, the problem only manifests when you connect online and the game actually tries to connect to the autolog.

@Straatford87

I don't know how much input you can or cannot have within EA/Origin, but is there any chance you can either find out:

- why the autolog server is down, and can it be restarted?

OR

- if it cannot, is there any chance of a code patch to fix what seems (to me) like a fixable issue?  it looks like we've collectively narrowed the problem down pretty well

@Jess42012, @su37yellow, and others

I have found a way to get around the problem, yet still save progress, achievements, etc.  Basically, I created a brand new XBox Live profile, one that does not have a linked EA/Origin account.  Then, starting the game under this new profile, I get a message asking me if I want to allow Microsoft to transfer account information to EA in order to create an EA account, to which I clicked "Decline".  Then, I received a warning that this means I won't connect to autolog (yes!) and I confirm that is ok (i.e., do not allow the game to create an EA account for you!).

Once this is done, I can now play the game (from the beginning) and my progress and achievements are saved as I would expect.  Of course, I won't get any of the autolog achievements on this profile, unless I create that account once I have obtained all of the other SP-related achievements.  Also, I would rather accumulate the achievements under my main profile, but at least it's progress.

Next thing to test would be to simply delete my existing EA account, the one that is linked to my main XBox profile, to see if that works.  However, if I do that, I will no longer be able to post here.

So, another question for EA: if deleting my account works, is that really the behaviour you want your users to employ?  Knowing personally the value of having registered users, I would think you would do anything you could to prevent any kind of exodus due to a bug you can control.

So, over to you, EA.