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SHVXX's avatar
SHVXX
10 years ago
Solved

Serious issues with Need for Speed 2015

I've been having this issue since I've purchased Need for speed before release and playing it when available on launch date. I've been falling through grounds roughly a couple times a day during race...
  • Straatford87's avatar
    Straatford87
    10 years ago

    @SHVXX

    If you tried all the steps in our troubleshooting thread, depending on the speed of your hard drive, you potentially won't be able to resolve this issue.

    If you think that for that reason the game is unplayable on your system then you could contact an EA Advisor to see if this makes you eligible for a refund. 

Straatford87's avatar
Straatford87
Icon for DICE Team rankDICE Team
10 years ago

@SHVXX

Please upload the entire dxdiag.txt file to this reply so that I can have a detailed look at your system. You create the file by pressing the Save All Information button as seen on the screenshots you've posted above. 

Afterwards add the file to your reply using the Choose File button:

SHVXX's avatar
SHVXX
10 years ago

And what happens next? I'll be stuck with a £60 Premium unplayable game right? 

  • Straatford87's avatar
    Straatford87
    Icon for DICE Team rankDICE Team
    10 years ago

    @SHVXX

    Our EA Advisors will walk through any further options with you.

  • e_SonOfAnder's avatar
    e_SonOfAnder
    10 years ago

    @Straatford87 Wait, so there is not going to ever be a solution to all of us having the falling through the world issue? It is clearly not a HDD speed issue or any of the other items listed in the "troubleshooting" portion of the main thread on this problem. This is the first comment I've seen that indicates that nobody is working on a fix for this problem.

  • Straatford87's avatar
    Straatford87
    Icon for DICE Team rankDICE Team
    10 years ago

    @e_SonOfAnder

    My previous comment details that I personally don't have further troubleshooting steps available to go over via the forum.

    It does not state that we aren't checking why users are still falling through the world after they've gone through the troubleshooting steps that I provided.

  • SHVXX's avatar
    SHVXX
    10 years ago

    They told me to wait for a patch to come out twice and I waited for two patches. It still didn't fix this issue unfortunately. There's no point looking for further support if they're going to tell me to wait for another patch. That's my £60 or so pretty much taken from me by EA.

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