Customer Service/Game Advisors can help with it. Here's how to reach them: 😕mileyhappy:
1 Click on the following link: https://help.ea.com/contact-us
2 Make sure you are logged in (top right corner)
3 Click on the blue button "Contact a Game Advisor"
4 Enter the name of your game or product (or "Origin" for account-related issues) and click "Find Solutions"
5 Select the type of issue and the platform you play on, and click on "Find Solutions".
6 Click on the blue button "I still need help" if the FAQ articles do not apply to your situation.
7 Select a contact option. Note that you may get different contact options depending on your country.
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✔ Please don't forget to resolve your question if this helps and Click XP if someone helped!
I get an "Underage Account" Error when trying to access certain games or specifically their online component on Xbox 360. How do I fix this? If you're receiving an error restricting you from access to areas--or the entirety--of your any of your games due to any sort of "Underage Error," this is caused by a problem with the Date of Birth on your Xbox LIVE account, which was entered during registration. Unfortunately, our team is unable to assist with errors of this nature as they originate with your Xbox and its configuration, rather than the game being played. For more information on Xbox LIVE online safety and privacy settings and child account settings (set by Xbox for users under the age of 18), please go here. Please know that changing the parental permissions and other settings does not guarantee access to the servers, as Xbox may still deny access based on the age on the account. For further assistance or information regarding this error, please contact Xbox Support.
https://help.ea.com/uk/article/xbox-underage-account-error-faq
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✔ Please don't forget to resolve your question if this helps and Click XP if someone helped!
