I plugged in my Thrustmaster TS-PC yesterday and it was recognized by NFS Payback. I'm using it on a PC with triple monitors spanned via eyefinity. However, there are issues.
1. FFB is terrible and notchy. It's playable but something just doesn't feel right.
2. You can't adjust any settings or map any buttons at all. It's troubling to think that the latest iteration of NFS in this current era is so broken and incomplete that it has no direct input customization. It really isn't that hard, EA. You've done it before. This option is available even from games 10 years ago. And it was implemented fairly well in their previous iteration of NFS 2015 (dubbed 2016 for PC wheel compatibility). NFS 2016 allowed you to map custom wheel inputs which means that any wheel recognized by your PC would be compatible and playable. There are even advanced options to tinker with such as steering wheel sensitivity and deadzones.
Why not implement the same options in NFS Payback?
And further, for the console guys, EA, why not add all wheels that are natively available in the respective consoles?
If you do all the above, then you would have all of your loyal fans covered and happy. EA, you've done it before. You can do it again.