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Anonymous's avatar
Anonymous
10 years ago
Solved

Stuck On Loading Screen

Loading screen
  • Straatford87's avatar
    Straatford87
    10 years ago

    Update:

    The infinite loading screen issue has been resolved and players should now be able to load their game without issues. For anyone that is experiencing loading issues, please follow the connection steps in our Need for Speed troubleshooting guide.

    The most important connection steps are the following:

    • Do a hard reset on your console and router (unplug both from power for about two minutes)
    • Use a wired connection
    • Enable port forwarding on your router. You can find more info on how to do that in a PS4 and XB1 guide
    • Setup a static ip address (this is necessary if you want to enable port forwarding)
Anonymous's avatar
Anonymous
10 years ago

Temporary marking this post as solution to increase its visibility. This is an on-going investigation.

Please try the troubleshooting steps provided below. If the issue persists please provide the needed information. 

Hi guys,

We have merged your messages to avoid duplicates. 

First, try our Basic Troubleshooting guide:

Spoiler

 XB1 Troubleshooting:

Crashing and freezing issues:

 

Installation and connection issues:

 

PS4 Troubleshooting:

 

Crashing and freezing issues:

 

Installation and connection issues:

 

Please also try the solution shared by DekanOne:

@DekanOne wrote:

For me the solution was to set the PS4 as an exposed host on the router (DMZ)...

If the issue persists, please respond to this thread with the following information:

Your region:

Your console:

Your ISP:

Your router model:

Selected Play after waiting five minutes:

 

UPDATE 17:38GMT: Please try waiting for 5 minutes on the NFSN screen before choosing Play. Let us know if that helps

Anonymous's avatar
Anonymous
10 years ago

Ontario Canada, PS4, Rogers

Have not been able to play the game since I got it! 

  • Anonymous's avatar
    Anonymous
    10 years ago

    Thanks for the info guys. It's super useful. Could you maybe try to turn off your console and try to connect again after waiting 15 minutes of so? Let us know what happens then.

    • plaayboi1's avatar
      plaayboi1
      10 years ago

      In response to ea_zoe's posts,

      Those trouble shooting methods don't do anything to help. Your servers are the problem. You haven't had robust enough servers for several of your recent game launches. You need to be ready for the amount of people that will inevitably be trying to play in the first week or so after a game launch. Or you could just stop trying to be cool with having everything about the game require an Internet connection.

      • plaayboi1's avatar
        plaayboi1
        10 years ago

        If nothing else EA could have at least made it so the intro was offline so you could get that out of the way and then join a friends session. I can't even start the intro since the server connection keeps getting lost.

  • Anonymous's avatar
    Anonymous
    10 years ago
    Atlantic Canada (New Brunswick), PS4 and Rogers
  • Anonymous's avatar
    Anonymous
    10 years ago
    3 hours of trying and still no luck. I've tried relaunching the game, power cycling my ps4, opening the correct ports. It's too bad I can't return the game since I opened it up.

    Toronto, Ontario
    Rogers
    Ps4

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