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Being unable to access your games is most likely caused by logging in on the wrong account. In rare cases it could also mean that your account got hacked, leading you to create a new account with the email address as used previously. Another possibility is that your games are under "Hidden Games" in Origin. To check this, click on the "Show" button at the My Games tab.
For any further assistance in this matter, please contact a Game Advisor:
https://help.ea.com/en/contact-us/new
When contacting us, please do so from a computer and remember to select your country of residence from the upper left corner.
Should you encounter further issues when setting up your request, please change your country, game or topic. It also helps to refresh the page by pressing F5 or trying another browser.
If you are unable to login on your account, please click "Having trouble accessing your account?" at the bottom right of the screen, during the login step.
