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Scotburrows's avatar
Scotburrows
Rising Newcomer
24 days ago
Solved

"Unknown" account linked to both my Steam and Google.

Hello! I'm writing here and on another Need for Speed forums because I got lost looking for the right place to type this in.

It happened when I was booting up Need for Speed (2015) on Steam. I was redirected to the EA app when I realized that my account was, for some reason, linked to another account I've never seen before? I have created an EA account before, but I've never used the email that was shown. Somehow, either my account was changed or someone swapped my email.

So I created another EA account. When I was linking it to my actual email address—the same "unknown" account was connected to my Google account.

At this point, I didn't really know if it's my old account or someone else's. Again, I had created an EA account before, but it was under my actual email address. The unknown email address had no trace around my device. I tried looking around my browsers and accounts if this email address was something I used before. Nothing. I tried checking if I could log in my older account. Nothing. My old account was gone. Either that or my account's email address was swapped. What to do now?

"Unknown" email address below.

My actual email address. This is from my new account.

 

Steam Account where this "unknown" EA account is linked to.

  • Hello Scotburrows​,

    We're not able to help with account related issues over the EA Forums. You can open a case with an advisor by following the instructions here. They should be able to assist with this. 

1 Reply

  • Hello Scotburrows​,

    We're not able to help with account related issues over the EA Forums. You can open a case with an advisor by following the instructions here. They should be able to assist with this. 

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