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Anonymous's avatar
Anonymous
11 years ago
Solved

Xbox One Need for Speed Rivals Simply Jaguar Complete pack gone

Hi I just bought the Jaguar Pack last week during the sale for the Xbox One version when i started playing today it is gone and i checked the Xbox store it is no longer there or under my downloaded c...
  • Anonymous's avatar
    Anonymous
    11 years ago

    hi  awesome it looks like the the pack has been fixed it is showing up again in my system

    thanks again for all of your help

Anonymous's avatar
Anonymous
11 years ago

@zeomare 

 

From what I can see, there are no issues with your DLCs in your account. 

I don't know if this DLC was part of a bundle but this article from Microsoft might help.

Can you try?

 

View and download add-ons for your Xbox One games

 

See the individual add-ons that you’ve purchased for a game

When you purchase add-ons for a game that you own, a controller icon will appear on the game tile in My games and apps.

  1. Press the Xbox button on the controller to return to the Home screen. Or, say “Xbox, go home.”
  2. Select My games & apps.
  3. Highlight a game that shows a controller icon at upper left, and then press the Menu button on your controller.
  4. Select Manage game.

 

Download add-ons that you’ve purchased as part of a bundle

If multiple add-ons were included in a single purchase, like a season pass or a Limited Edition game bundle, you may need to download them separately. There are two ways to download the individual items:

    • Inside the game, look for a store. Find the component items of the season pass, and download them there.
    • Download the individual add-ons from the Xbox Game Store. Here's how:
      1. Press the Xbox button to return to the Home screen.
      2. Select My games & apps.
      3. Locate the game, then press the Menu button.
      4. Select View game details.
      5. In the Add-Ons column, select the ellipses (…).
      6. Select the individual add-on, and then press A to Install.

Note You will see an Install button on downloadable content items that you have purchased.

  • Anonymous's avatar
    Anonymous
    11 years ago

    hi thanks for your reply if you go to the xbox main website and also in the xbox one store you will see that the simply jaguar complete pack (which contained the racers and the cops) was removed entirely,  it also took it off my harddrive. i cannot find anyway to redownload it so it is no longer avaialable for me to use. i know about the games and apps section and it does not show up at all in there either. if i try to redownload the cars seperatly (one is cops and the other one is racers) it says it will charge it says it will recharge me. is there anyway for you unlock 2 basic packs for me from your end so i can use them again without having to repurchase it as you can see i did pay for it . i think it is a error on microsofts part and maybe you do not relaize that the pack is removed from their website and online altogether

    thanks for your help i hope you can help me fix this

    chris

    • Anonymous's avatar
      Anonymous
      11 years ago

      @zeomare 

      Alright, I will try to collect more information about this missing pack. I'll keep you posted.

      • Anonymous's avatar
        Anonymous
        11 years ago

        thanks you are awesome i will keep a eye out

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