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Smooth_Kiwi's avatar
Smooth_Kiwi
3 years ago
Solved

"You need to be signed in to your EA Account"

I am.  Email verified. Account linked properly. This worked when I played 7 months ago and now it just doesn't.  The only account connected to my EA is my Xbox Live which is the one I'm trying to p...
need for speed heat
  • Smooth_Kiwi's avatar
    Smooth_Kiwi
    2 years ago

    Yeah the solution was playing another game that EA doesn't publish 

Smooth_Kiwi's avatar
Smooth_Kiwi
3 years ago

Like the title says, EA Online is completely inaccessible. 

All basic troubleshooting steps have been completed on my end, it's an EA problem at this point. 

So don't reply with a "REBOOT YOUR CONSOLE" and then never reply again or "TURN OFF YOUR WIFI AND THEN TURN IT ON", everyone on the forums knows how to do basic stuff like that. It's insulting to even ask. 

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago

    Hi @Smooth_Kiwi 

    I wanted to check if you are still getting this error message.

    If so can you try the following if you have not so far?

    • Quit the game and other running apps from Quick Resume (For Series X|S consoles)
    • Remove any connected device, or additional USB's from the console then restart the Xbox and check
    • Check for updates 
    • Try the steps in our Connection and Advance Connection Guides 
    • Open you're Xbox NAT Type
    • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
    • Persistent Storage 
      • Go to settings > Select Device & Connections > Then Blue-Ray 
      • Select Persistent Storage > Clear Persistent Storage 
    • Alternate Mac: 
      • Go to settings > Select General  > Then Network settings 
      • Go to advanced settings > Alternate Mac address > Select clear 
      • Select restart 
    • Smooth_Kiwi's avatar
      Smooth_Kiwi
      3 years ago

      Yeah I was able to figure it out myself, absolutely no thanks to you or any EA support staff. Absolutely ridiculous that it took A MONTH for someone to reply

      This is why AAA games are dying and good riddance.

      • EA_Illium's avatar
        EA_Illium
        Icon for EA Staff (Retired) rankEA Staff (Retired)
        3 years ago
        @Smooth_Kiwi Thanks for letting us know you managed to get past the issue!

        If possible would you be able to share with the community what changed with the issue?

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