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EA_Illium
EA Staff (Retired)
2 years agoHi @Smooth_Kiwi
I wanted to check if you are still getting this error message.
If so can you try the following if you have not so far?
- Quit the game and other running apps from Quick Resume (For Series X|S consoles)
- Remove any connected device, or additional USB's from the console then restart the Xbox and check
- Check for updates
- Try the steps in our Connection and Advance Connection Guides
- Open you're Xbox NAT Type
- Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)
- Persistent Storage
- Go to settings > Select Device & Connections > Then Blue-Ray
- Select Persistent Storage > Clear Persistent Storage
- Alternate Mac:
- Go to settings > Select General > Then Network settings
- Go to advanced settings > Alternate Mac address > Select clear
- Select restart
2 years ago
Yeah I was able to figure it out myself, absolutely no thanks to you or any EA support staff. Absolutely ridiculous that it took A MONTH for someone to reply
This is why AAA games are dying and good riddance.
- EA_Illium2 years ago
EA Staff (Retired)
@Smooth_Kiwi Thanks for letting us know you managed to get past the issue!
If possible would you be able to share with the community what changed with the issue?- 2 years ago
Yeah the solution was playing another game that EA doesn't publish