I would love to know that too , i quit the game and gave my account to my kid , he wanted the pass cars so he bought the Ultimate collection upgrade, now the EA app does not recognize the sign , the entire sign in window is blank , for 4996 hours without buying any pass it worked , but as soon as we spent money the whole thing is broken , and now he can`t play any games , that is **bleep**ing level here , but if you dare to complain they just delete your comment , or ban you from the forum , and the customer service who suppose to help you just infuriate you with their stupid condescending questions like " is your internet plugged in " like it is our fault why their garbage app is so broken , so we are just done with EA , and I suggest the same to you , uninstall everything from EA and never look back
