As said in this post, "If you bought a digital copy of Need for Speed Heat, you’ll be eligible for 10% off when you pre-order digital copies of Need for Speed Unbound. To get the discount, make sure: you place the order through the offer in the Need for Speed Heat in-game menu"
It's been 10 days now that I'm checking everyday NFS Heat in-game store on PS5 and the discount is not present, as shown on image.
Is there any other alternative for getting the loyalty discount?
Ty
Community AdminHey, thanks for the post. We're looking into this.
I'll come back to this thread when we have an update and we can make sure it's working for folks. In the meantime please just sit tight, good question.
@EA_David Well I tried with the change that was made and it appears in the application the problem is in the payment phase, the error persists in charging € 89.99...
The 10% is already included for those who have Need For Speed Heat, the correct amount €71.99, but when it is charged, it charges the full amount without discount.
@EA_David I solved it again with support because I believed that the update in the EA app I had solved the problem is that the error persists despite having made the post on the subject, the cancellation was done again until there is a resolution, I will just put the print from the e-mail about the cancellation of which a different value appears... I will only hide my personal data.
If we go by logic and analyze the values, with the 10% discount it would be €71.99 correct?
When making the purchase, it costs €89.99, at least I tried and it was always that value, but when canceling to support because I asked, it charges €89.99, but the email shows €79.99, as you can see, it will replace the prints again for that it can be verified and resolved asap please.
In other words, €71.99 with a 10% discount appears, the purchase is made, it increases to €89.99, when the cancellation is made it is at a different value from the previous ones, it is as shown in the screenshot €79.99 even with the support from the support confirm me for them to appear exactly also the €89.99.
The error is in the charge, I will list the values in the order and the derivative events in the front summarized.
€71.99 => 10% discount deluxe loyalty version for those who have NFS Heat.
€89.99 => Final payment above and different from the discount or without discount, about €10 more in the collection.
€79.99 => Explicit value in email for the cancellation request until the problem is resolved.
As identified if it is enough to help, and as described in the screenshots, the error is in charging any version and payment method.
@EA_David Still not there in NFS Heat menu.
no news?
Community AdminIt looks like this should be active now. and unfortunately I can't see why it's not working for folks.
For those that don't see the offer, can I check the following?
Platform playing Unbound on:
Platform(s) or storefront(s) you own Heat on:
Acquisition method of Heat☹️purchase, subscription, gifting, home sharing)
Region:
Platform playing Unbound on: PS5
Platform(s) or storefront(s) you own Heat on: PS4 (pre-ordered through Payback)
Acquisition method of Heat (purchase, subscription, gifting, home sharing): Purchase
Region: US
@EA_David This is extremely frustrating to see. Release is soon many PS Users have not preordered because of the loyalty discount issue. can we atleast get a confirmation that this would be fixed or not fixed before the release so we can decided purchasing accordingly just seems unfair every other platform getting 20% DISCOUNT?
This is the update I got from EA support.
Not sure how true
" I have checked with the team and they have told me that since lots of users are missing the rewards so that is why team has decided to update the news on official twitter handle so that lots of users can get the news in large."
