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2SMOKE_TM's avatar
2SMOKE_TM
Seasoned Veteran
2 years ago
Solved

Activation problem again

Product: Need for Speed: Unbound
Platform:PC
Summarize your bug When pres play on steam actvstion dialog box appear. I deleted the game, deleted everything related to EA and the game in the Ea app and local folder, and deleted the game folder in my documents. I installed everything from scratch. Unfortunately, nothing has changed.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? i don't know.
What happens when the bug occurs? Won't play game
What do you expect to see? The game, which was working normally yesterday, started asking for activation this morning. Even though I enter the information correctly, it keeps asking for activation.

Here is the message. I enter the information, it says the password is incorrect, I enter it again and it says the email is incorrect, I enter it again and it gives the error in the picture. I have 2 PCs, it boots on the other one without any problems. This PC was working fine until last night. But this is what happened this morning.

I downloaded the game again by subscribing from ea play, and deleted everything again. I removed the Steam connection, but I still get the same error. What does a game played from Ea Play require activation? $6 was garbage.

  • @EA_Illium

    Based on the information I read on another site this morning;

    Note: \programdata folder is hidden


    \programdata\Electronic Arts
    \programdata\origin
    game folder\core

    I deleted the folders and restarted the game via Steam. Steam downloaded the core folder it found missing and the game opened. 

    before deleting
    I looked inside the file in the \programdata\origin\log\ folder. In this file it was written that a connection to the server could not be established. So in this case, it was not possible to connect to the server for activation. When I did what I wrote above, it opened without any problems.

    I think the 2 files in the core folder when we installed the game directly are faulty or downloaded incorrectly.

4 Replies

  • 2SMOKE_TM's avatar
    2SMOKE_TM
    Seasoned Veteran
    2 years ago

    @EA_Illium
    Linked on 2 of my computers. but while one of them is playing smoothly, the other one gives this error. 10 hours have passed and it's still the same.
    I uninstalled the game on my non-working computer. I uninstalled the ea app. I deleted all caches and everything related to the game in my local and documents folders. The reason for this was that I thought there was a problem between Steam and the EA app. I entered EA from the browser, entered my username and password and removed the steam link. Then I reactivated my EA play subscription and paid $6. Then install EA app, I downloaded the game again from ea app. And the result is still the same. Even the game I downloaded from EA play requires activation.

  • 2SMOKE_TM's avatar
    2SMOKE_TM
    Seasoned Veteran
    2 years ago

    @EA_Illium

    Based on the information I read on another site this morning;

    Note: \programdata folder is hidden


    \programdata\Electronic Arts
    \programdata\origin
    game folder\core

    I deleted the folders and restarted the game via Steam. Steam downloaded the core folder it found missing and the game opened. 

    before deleting
    I looked inside the file in the \programdata\origin\log\ folder. In this file it was written that a connection to the server could not be established. So in this case, it was not possible to connect to the server for activation. When I did what I wrote above, it opened without any problems.

    I think the 2 files in the core folder when we installed the game directly are faulty or downloaded incorrectly.

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago
    Hi @2smokeTM, Thanks for sharing this, happy to pass it on to the team.

    Also, glad to hear you got it running!

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