Can't customize online character

This same bug where you can’t change your character at all was in fifa 22 however in career mode. Obviously I can’t confirm what caused the bug but it’s exactly the same bug and they did not fix the bug ever even though it’s on one of their biggest franchise game. Surely they might fix this one because it’s online but I highly doubt it and I refuse to delete my save just to start over with no glitch. Refund is the way, it’s gotta start somewhere and maybe they’ll fix it.