Can't customize online character

I believe I found a work around until EA solve the issue but I’m not 100% sure if this will work for others players that’s also having the issue anyway let’s get to it

first I selected a whole new character model ( no you don’t have start over) that allowed me to change the skin tone facial structure and clothes (when I first did this my game crashed so do be prepared for that) only thing I couldn’t change was my hair color I went from character model number 2 to character model number 8 now I’m not sure if this will work for anyone else so take this with a grain of salt but if this do work I’m glad I shared a work around

edited: so I found out the moment you leave the garage it covert back so don’t waste your time your stuck looking like a bum till they fix the problem