Forum Discussion
Hey Everyone,
If you are still running into crashing after Vol 6 would it be possible to get the following informaiton?
- Which client do you play from?
- Do you get an error message before/after the crash?
- Does this happen when loading into a specific mode or performing an action in a mode?
- How long are you playing until this happens?
- Please share any steps you've tried to far to resolve the issue:
- If possible, share a Screenshot or Clip...
- If on PC, please share a DxDiag file and an EA app Error ID Number
Thanks!
- Which client do you play from?
Typically Steam, but game is crashing from EA App as well
- Do you get an error message before/after the crash?
No, game freezes and then closes with no error message
- Does this happen when loading into a specific mode or performing an action in a mode?
Can happen at any time, have experienced crashes while driving to races in story mode, participating in races in story mode, and one time while immediately after launching story mode while I was still in the garage menu
- How long are you playing until this happens?
Varies, between 30 seconds and 5 minutes lately
- Please share any steps you've tried to far to resolve the issue:
Updating videocard and other drivers, PC reboots
- If possible, share a Screenshot or Clip...
- If on PC, please share a DxDiag file and an EA app Error ID Number
DX Diag attached, just now opened an EA app error report but don't have an Error ID number yet.
- EA_Illium2 years ago
EA Staff (Retired)
Hey @HunterBullets009 @-xK1- @luki_plox
To confirm with everyone, you've also tried the following steps?
- Repair your game via the EA App - Repair (Library > Tile Dots > Repair)
- Verify the game in via your Steam library
- Clear EA App's Cache (Top Left Menu > Help > App Recovery)
- Check Drivers, Default to High-Performance GPU: Troubleshooting Graphics issues
- Check for other applications that may be limiting EA App or Game performance
- Close other running applications on your device
- Run the System File Checker tool, then Check for Windows and GPU updates
- Repair or Install the VC++ files for your game (Guide here)
- Restart your device in Clean Boot mode first then try again.
- Try a new user or admin account
Thanks!
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