Forum Discussion
Hello, after the recent update I couldn't open the game again. I tried many methods but couldn't find any results. Since I couldn't upload the situation here, I uploaded it to YouTube and added the link.
I verified the file via Steam, did a recovery from the EA application, updated VC++, checked and updated all updates, tried again with a clean installation and many more attempts and failures that I can't think of.
I don't know what else I should do. As I said, this happened after I installed the update and I always experience the same problems every time I open it. I have even reached a point where the moderators will allow anyone who wants to access the PC and try it out. If no solution is found, I will ask for a refund. Because this is *. Anyway, I'm waiting for your help, that's the essence of the matter.
Hi @MumeiG
Thanks for reaching out to the community on Answers HQ, To check have you tried the following steps as well?
- Repair/Verify your game based on which client you are launching from
- EA App - Repair (My Collection > Tile Dots > Repair)
- Steam - Verify in your library
- EA App's Cache (Top Left Menu > Help > App Recovery)
- Connection and Advance Connection Guides
- Check for other applications that may be limiting EA App or Game performance
- Run the System File Checker tool then Check for Windows and GPU updates
- Check Drivers, Default to High-Performance GPU: Troubleshooting Graphics issues
- Install/Repair your VC++ files for your game (Microsoft VC++ Link)
- Restart your device in Clean Boot mode, then just try running the client and game
- Try a new user or admin account
If so, would it be possible to get a DxDiag and an EA app Error ID?
- 2 years ago
Unfortunately, the game does not give an error code. It just freezes and nothing can be done.
- 2 years ago
- Which client are you playing on? Steam
- What is your EA ID? RadosOverdosed
- Are you getting an error message? no. it just freeze
- Does the game freeze when launching, in Story mode, or Online? both
- Do you have a clip of this happening we can share with the team? yes. i'll pin down below
- Also, please share a DxDiag and an EA app Error ID.
https://youtu.be/paHFRww4q14
- Which client are you playing on? Steam
- 2 years ago@EA_Illium same problem i facing to and the game auto cut when it going to loading and its nothing gives any reasons what a probleam
and my ea id is :- guppi3321