Game save file missing and game is not playable even if i try to start fresh

 i have switched my device and re downloaded the nfs unbound. for some reason it automatically starts as a fresh account. I didnt care that much still went inside the game. After that, i tried to go for the story mode. i can choose a character and start up junk car. After picking those things, loading started. But the loading never finish. I waited like an hour and didnt finish the load. Then i closed the game and restarted. I went straight to the online mode. it also shows new character choosing screen and i was confused. After choosing a character and car, game just froze in a white screen. On the attachment, it clearly shows that my previous data have still exist. Game is running but nothing shows up. Did anyone face this issue? If there is a way to fix, please let me know. I really want to play this game.

Thanks for reading this.