Forum Discussion
10 Replies
- EA_Mako3 years ago
Community Manager
Hey @Nieznajomy77,
Which platform are you playing on? Have you tried any particular troubleshooting steps so far?
It sounds like you're on PC, so if that's the case and you can attach your DxDiag file that will give us a bit more information about your system to see what may be causing this, thanks!
My game also crash on
me on my ps5
- @EA_Mako I'am play ea app on pc
- @Nieznajomy77 Delete the two files with DX12 in their name in the following locations:
...\Need for Speed Unbound\shadercache (where you installed the game)
...\Documents\Need For Speed(TM) Unbound\cache
You might need to delete the new dx12 cache file in documents everytime you want to launch the game.
For some reason the generic dx12 cache file interferes with loading the game (story mode etc.) properly for many people.
Have fun^^ - @FuriousDevi The problem now is that the game won't even start because it throws an error
I had no idea this remade this file everytime I launched the game, god I hope this works. The game was working for a good 30 minutes when I deleted both files but started crashing yet again, thank you.
My Game is also failing to start when i want to start the story but i deleted every dx 12 file and tried everything the ea customer service said but it does not work it fails to load the story game every time at the same point.
herew is my dxdiag file
- iNadrox2 years agoSeasoned Novice
I have the same problem and I don't know how to solve it. Have you already figured out how to solve it?
- EA_Illium2 years ago
EA Staff (Retired)
Hi Everyone,
This post has gotten pretty old at this point, I will be locking it to prevent necroposting.
If you are running into further issues, please make a new post letting us know what is happening and we can provide any relevant information available.
- Forum Rules & Guidelines
Thanks!
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