NFS Unbound - error code "FTCL50001"

HI @eiseeu @Doryzzkendy Thanks for these updates, Would it be possible to get the following information?

Would it be possible to get a bit more information on what you are running into?

Platform:

PSN ID/Xbox GT:

Region:

Are you getting an error message?

Date this issue started (is it still happening?)?

Is anything else happening?

Please share any steps you've tried to far to resolve the issue:

If possible, share a Screenshot or Clip...

If on PC, please share a DxDiag (Allows us to get PC Spec's, Check for errors/crashes, and look at drivers)

We'll be forwarding it to the teams here to aide them and when we find out more information we'll update this post.

Cheers!

@EA_Illium I already have in my first post here, with a possible reason why it's happening, but just to be sure I'll do it again

Platform: Xbox series X

Tag: Doryzzkendy

Region: Australia

Error implied: yes, non stop since first getting it

Date of start: a few days after Vol 3 update

Anything else: Slow sync on startup and randomly giving already unlocked items from EA play, speed pass and pre-order bonus

Attempts to fix: Checked Nat type, didn't work, restarted console, didn't work either, restarted game, didn't work as well, uninstalled and reinstalled the game, again it didn't work.

Possible reason: Item overflow due to a few things I noticed. One when the game goes to Synchronise with the online servers, it takes way longer then before the issue (roughly 2 to 5 second before issue, now roughly 1 to 3 minutes of waiting for it), Two every so often when I load into the garage before finding a server it will give me everything that I already own again which might be duplicating them (Items in question being the EA play cars, all speed pass items currently unlocked and pre-order bonuses) which becomes annoying to see the "New" tag everywhere when you go. And three I tested it if it was the game itself or my internet by loading into a account that has nothing on it and the game doesn't come up with the issue then, so account items have to be a main cause of the issue.

Even though I've already posted this, if it help fix it, then it need to be done since I've been playing since the palace edition early access and have around 25 days worth of gameplay on Unbound.

I hope what I've found is the reason why it's happening

Yeah I’m also having it too. I can’t even get into a pregame lobby. Similar to nfs heat having to many cars bricks the game. Same here I’m thinking.

xbox/x/s

jordandrifts2jz

i am getting an error message 

no exact date it’s still happening

tried all steps like previous users.

I still get it every time.Can't even play online anymore. 

Hey Everyone, 

Thanks for sharing what you are running into with NFS Unbound. If you are still running into error code FTCL5001 try the following steps based on your platform. 

PSN

Xbox

PC

If you continue getting the error message let us know the following:

- What type of network are you using?

- Are you on an insider or beta build of your console's OS?

- Are you getting any other error messages?

- If possible please share a Video of this error...

- If on PC please share a DxDiag and EA error report ID...

Thanks!

@EA_Illium I found out what's causing it, if you have so many cars in you garage, the game bugs out and won't work, its around 70 cars is when it happens*, I ended up selling some cars and even with the error popping up I could load in multiplayer consistently, but would still drop out when returning to the safehouse, bought more cars and it's returned to not letting me enter an multiplayer lobby, hopefully if you relay it to Criterion they might hopefully find out why this happens and either hot fix it or put it in the next update.

*Only including the multiplayer garage, not single player

EDIT: trigger point is 70 cars, sold one and was able to enter multiplayer consistently with no issues except for entering a safehouse and getting kicked, still have the error pop up but I'm sure it's tied to number of cars you have in multiplayer garage, somewhat less than the seventy cars that trigger the incapability of joining a multiplayer lobby

@Doryzzkendy  I did that too a while back...sold like half my cars but it put at more like 90 cars and then I was able to get back online .I have built my garage back up to 117 cars and I also still get the error code FTCL5001  but can still get online to a server ( its hit or miss, sometimes i can get online and sometimes not)...however every time I go back into a safe house it kicks me offline.So yes, if you sell cars it can get you back online but evidently that number must be different for everyone and not just set to a number 70 cars..I did delete half my wraps though putting me at around 25 wraps.So maybe my garage limit of 90+ cars is different from your 70 cars because I have less wraps...either way I agree with you...criterion or EA need to definitely look into why we are having to delete cars and wraps just to get online and also why we still get the error code FTCL5001 and getting kicked offline when we return to a safe house.

Maybe, cause I have almost 100 wraps as I make new wraps for my cars that I own, as a result making my number of cars lower due to having more wraps, but all in all is still a huge issue none the less, at least finding out the problem is a huge step to fixing it

EDIT: also @EA_Illium could you also ask Criterion to get rid of the 100 wrap limit, it's annoying for people like me who like making wraps to have to stop when ever we hit 100 wraps in both offline and online, even if it's a downloaded one which in full honesty shouldn't count towards the limit in the first place if it wasn't made by said player

@Doryzzkendy Yeah I had 100 wraps at first too...and noticed once I deleted almost all of them I was able to get back online...it's almost like a guessing game...how many wraps or how many cars do I delete so I can play online lol..It's frustrating I know...especially when you spend all that time to grind for the cars and not to mention the time it takes to make the wraps.I had some sweet wraps that are now gone.Somehow a wrap you make can get corrupted for some unknown reason and there's no way to know which one it is so you have to just keep deleting each wrap one by one 😔...I was really hoping that the Vol.3 update would have fixed these bugs

I can't even get online now...Internet is good but keep getting error code FTCL5001 and kicked back to homescreen ...Can't even get into the online garage....very frustrating

Platform:PS5

Username/gamertag: livinwithaliens7 

How often: All the time

Problem:Can't get online to server.I either get error code FTCL5001 or nothing at all...just won't let me get online.If I am lucky after numerous times and able to get online into garage, it pops up error code FTCL5001, once I go to "Find Game" it kicks me back offline and to homescreen. I have tried all of the troubleshooting suggestions that EA has recommended and nothing works.There is no issue with the Playstation Network nor is there any issues with my internet.Please see attached files.

Yeah after I had built my garage back up with some builds I was unable to get online but once I was able to get back into the online garage I sold 7 cars and deleted a couple of wraps then i was able to get back online...So to your point, yes, selling down cars and deleting some wraps will get you back online.Hopefully this gets fixed with the next update.

Platform: PS5

Username/gamertag: JudyRacing

How often: All the time

Problem: Since yesterday, Monday, July 31, 2023 at 2 p.m., I can no longer play online either, and I always get the message: Lobby creation failed, error code: FTCL5001.

And my internet connection has no failures either and is at 950 Mbits.

And since the story is finished, I just play online now, and I really want to play online again.

Please fix this error.

@JudyRacingIve seen your gamertag in the servers I play in...I don't know if our problem is related by coincidence or not...but our problem and error code could possibly be a secluded issue .Maybe it helps EA pinpoint the problem.I am in North Carolina by the way.

@JudyRacing Yes, I'm finally able to get online.I still get the error code FTCL5001 when I first load into the garage but able to just bypass it and get into a server.As you may have read in other comments in this thread, deleting cars in your garage to under 100 or so (and you may have to delete some wraps as well), then I'm able to get online.However, I am still having the issue that if I re-enter a safehouse from the online map say after a race or so, I sometimes get kicked offline and sent back to the homescreen.From there I just go back online ...sometimes I'm lucky and can get back onto the same server that i was in or either it will send me to a different server which can suck, especially if you've been racing on a server with some cool people.When I get on later today I will look you up and see if I can send you an invite to see if it'll let you get online to a server

@JudyRacing awesome..Yeah I should have mentioned in my previous reply that you could probably sell your story mode cars.Thats what I did...sold all but 2 cars and deleted all wraps that I had made for offline...since I never play offline anymore.Glad you could get back on!

@paulcavazowase @eiseeu @livinwithaliens7 @JudyRacing @UDTLORDKILLA 

I have a bit of a update, according to the patch notes of the recent Vol 4 showcase the issue we've all been facing should be dealt with hopefully, we will have to see if the issue disappears.

Also thanks @EA_Illium with helping us out as much as you could at least we could find the problem and help out everyone who might of ran into this problem as well

I've been having the same problems since vol04 update 

I've been going through this FTCL5001 BS for over a month. Did the ea chat and the said it was a known problem and their people are working on it. It's been a problem for over a year. 

Fix#1 I did everything es guy said and nothing then I sold a bunch of cars and deleted some wraps. Went from 118 to 45. Finally got to race some online. Still got the same error message but it would load the online races sporadically. Not a permanent solution. 

Fix#2 Change router settings to a single or moderate nat type. I'm guessing if you check your nat type it'll come back as a double nat. The dreaded double nat.  Google that and you'll find everything you need in it. It is dependant on your router and isp. I finally changed my router to an access point long story severely shortened. 

FTCL5001 is a router settings issue and ea should know better

I've been going through this FTCL5001 BS for over a month. Did the ea chat and the said it was a known problem and their people are working on it. It's been a problem for over a year. 

Fix#1 I did everything ea said and nothing then I sold a bunch of cars and deleted some wraps. Went from 118 to 45. Finally got to race some online. Still got the same error message but it would load the online races sporadically. Not a permanent solution. 

Fix#2 Change router settings to a single or moderate nat type. I'm guessing if you check your nat type it'll come back as a double nat. The dreaded double nat.  Google that and you'll find everything you need in it. It is dependant on your router and isp. I finally changed my router to an access point long story severely shortened and it works properly again