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cde7644149837b9's avatar
cde7644149837b9
3 years ago

NFS Unbound - Purchase Failed error when buying cars

Product: Need for Speed: Unbound Platform:PlayStation 5 Summarize your bug When i try to buy car "Purchase Failed" error appear. How often does the bug occur? Every time (100%) Steps: How can ...
bug
DanielGamer2438's avatar
DanielGamer2438
2 years ago

I can't play online.

First it started with not letting me buy cars, it told me that the purchase failed, after a while, it didn't let me play online, I uninstalled and installed the game several times and nothing, I can play the story mode without problems, however the online one is the one that continues to fail me for several weeks. I play in a Xbox Series S.

  • EA_Illium's avatar
    EA_Illium
    Icon for Community Manager rankCommunity Manager
    2 years ago
    Hi @DanielGamer2438, What message do you get now when trying to connect online?

    • DanielGamer2438's avatar
      DanielGamer2438
      2 years ago

      The loading screen appears a couple of times, lasting longer than normal and then it disconnects me from the online

      • EA_Illium's avatar
        EA_Illium
        Icon for Community Manager rankCommunity Manager
        2 years ago

        Hi @DanielGamer2438 Can we try the following and check if this continues?

        • Quit the game and other running apps from Quick Resume (For Series X|S consoles)
        • Remove any connected device, or additional USB's from the console then restart the Xbox and check
        • Check for updates 
        • Try the steps in our Connection and Advance Connection Guides 
        • Open you're Xbox NAT Type
        • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
        • Persistent Storage 
          • Go to settings > Select Device & Connections > Then Blue-Ray 
          • Select Persistent Storage > Clear Persistent Storage 
        • Alternate Mac: 
          • Go to settings > Select General  > Then Network settings 
          • Go to advanced settings > Alternate Mac address > Select clear 
          • Select restart 

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