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EA_Illium
EA Staff (Retired)
2 years agoHi @SuikaRO To confirm does the issue happen exactly the same after going through the steps above?
If so would it be possible to get a DxDiag?
SuikaRO
2 years agoNew Traveler
Yes tried everything and attached is the dxdiag
- EA_Illium2 years ago
EA Staff (Retired)
Hi @SuikaRO, Thanks for this we passed this on to the team. I wanted to confirm if you are still running into issues with the download stuck on preparing?- SuikaRO2 years agoNew Traveler
yes it's still persisting! i always try every week to see if it's resolved but no, it's still the same and other games are downloading without problems