Also having this issue, with no one providing help.
Playstation Help says I’ve downloaded all available items in the ultimate collection. I tried to explain that part of it is missing. PlayStation Help says, “too bad about that, seems like you need to play the game and level up to get the items.” Explained that the items are still locked behind a paywall. “Oh, well we can’t help because we show you downloaded everything.”
EA rep said, “well, we can look into it, but you bought it from PlayStation store so it seems like it’s their problem.”
no one is doing anything about this, do not buy it.