PS5, local and cloud storage saved data files both got corrupted

Question

I downloaded a wrap, I got a prompt in game swaying that it wasn't saving the progress, so I did like like is stated in the article and closed the app. I'm on PS5, when I opened again the game, immediately got a message from the PS5 OS saying that the saved data was corrupted and that it was removed (deleted from the console). So, I downloaded the saved data from the cloud storage, from the Sony servers, but it was also corrupted and the moment I open the title the PS5 automatically deletes the file. So, even the back-up got corrupted, therefore I've found no way to restore my online and offline progress. I created a case in the support section, twice already, and I had no response from the support at all, nothing. All I have is an automated e-mail with the case number number and saying that an advisor will get in contact soon, but that never happen.

Any help would be greatly appreciated.

judyracing · Answer

@hellfire_cthulhuhttps://answers.ea.com/t5/Bug-Reports/ALL-Game-Progress-LOST-in-PS5-NFS-Unbound/m-p/13964960#M5434This is also one of the reasons why I disabled my automatic synchronization, I always upload manually, better to lose a few coins and XP than all the data. Look here.

hellfire_cthulh · Answer

Thanks for replying. But I think I'm done with EA games. BF 2042 on PC, I even pre-ordered the most expensive edition. Took me 2 days just to getting run plus a BIOS update. I have a high end PC with a top line AMD current gen and a high-end Nvidia RTX, M.2 SSD 7000 auruos drive, all 4 four DDR ram fitted with memories running at a bit OC freq same as the processor. Was running at max settings at 100+ fps. Then I got a Xbox series X. Got nfs unbound because was included with the gamepass ultimate. With some update (sorry but I can't remember exactly which one) it became unplayable, always getting different errors, problems with inventory sync, constant full crashes to home dashboard. Then it was included with the ps+ subscription, so I downloaded on my ps5. Was okay until I cross 80-ish cars in garage. I started to get the failed to create lobby error. And the garage loading time increased significantly, with a few seconds freeze on the screen animation of the sand clock. I still have no response at all from official support. So, is really a shame because I like the game (no BF 2042, that still makes me sick), but with this long term serious issues. Not worth playing. Just my opinion. You can totally disagree, I won't say nothing.

Anyway, thanks again for the reply. Cheers.

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PS5, local and cloud storage saved data files both got corrupted

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