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Re: NFS Unbound Error Code 6 & Error Code 9: "Unable to save file"

Product: Need for Speed: Unbound
Platform:PlayStation 5
Summarize your bug I encountered Error Code 6 again while playing. This is a known issue that has persisted for about a year, and it appears to be challenging to address.
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? Please read the additional information.
What happens when the bug occurs? Please read the additional information.
What do you expect to see? Please read the additional information.

According to the error message, it indicates that customization and wraps cannot be saved, although they are, in fact, equipped. However, there is a possibility that the progress might not be saved (this is unconfirmed on my part).

To resolve this, I restarted the game, and I was surprised to see a message saying, "Save file was corrupted, so it was deleted." In reality, only the corrupted version of the file was deleted, and the previous normal file remains intact.

16 Replies

  • Ron7Roadworrier's avatar
    Ron7Roadworrier
    2 years ago

    Return to the game menu, then go back to the PS Home, exit the game, and restart. I repeated this process three times, or alternatively, waiting for about a minute might resolve the issue with a single restart.

    I speculate that the errors occurred because, after customizing the car, I exited the game directly from the PS5 Home without returning to the game menu. These errors occurred upon the next startup. Therefore, I now make it a practice to return to the main menu before exiting the game.

    Similar issues occurred in the past ("I can't remove my car wrap. It's displayed as equipped."), and I resolved them by avoiding synchronization of PS5 save data with cloud storage.

    If these steps don't bring a resolution, it's possible that the situation remains challenging. I understand that you might be experiencing deep sadness, and that saddens me as well.

    Finally, I have a suggestion for community administrators. Adding a link to examples of Technical Issues posts in bug reports could be beneficial. I, playing on PS5, overlooked Technical Issues, assuming it was for PC users. Alternatively, I hope this post is approved as a solution similar to previous instances. Sharing this information as this problem recurs in bug report posts. I would be pleased if it proves helpful to someone.

  • Ron7Roadworrier's avatar
    Ron7Roadworrier
    2 years ago

    I encountered Error Code 9 this time. The solution was to perform a complete restart of Unbound and proceed to the custom car wrap screen until the error messages stopped appearing. This resolved the issue for me.

    I was in the lobby of Lakeshore Online, meaning not participating in the game, and had been customizing my car wrap for over 30 minutes. Fortunately, the car wrap I created was saved.

    I repeated the process of returning to the main menu upon game startup, quitting, restarting Unbound, and proceeding to the custom car wrap screen. Each time, some error messages appeared. There was a message saying the save file was discarded but saved. After those error messages stopped appearing, I had to manually reapply the car wrap for all cars in Lakeshore Online as they were all removed.

    As a preventive measure, it may be advisable not to stay in the lobby screen of Lakeshore Online for an extended period, as it seems to disconnect from the server after about 30 minutes. However, in reality, this time is necessary when working on creating a car wrap, so there might be no choice but to rely on luck. The downside is having to reapply the car wrap for all cars.

    That concludes my report. While this may not solve all issues, I hope it proves helpful to someone.

  • livinwithaliens7's avatar
    livinwithaliens7
    Rising Scout
    2 years ago

    Here we go again...Error code 6..unable to save wrap.I can't create any wraps at all.This has started back since the new Vol.6 update. The problem has been going on actually since the release of the game.I have tried doing EVERYTHING that can be done on my end.This is clearly an issue on the developers end and not our end.Can this please finally be fixed!!!

  • JudyRacing's avatar
    JudyRacing
    Hero
    2 years ago
    @livinwithaliens7
    Hi friend, yes I completely agree with you. I've also had this error code 6 for 2 days. And this error always remains, regardless of whether you sell the car again and delete the wrap. The only real way to fix this error is to sell all the cars and delete all the wraps. End the game, then load this file into the cloud, then delete the file from the console, restart the PS5, save the file from the cloud back to the console, start the game and unfortunately rebuild the cars again. And I certainly didn't have too many cars, just 80 cars, and 65 wraps, and normally you can store up to 100 wraps. Ok, all in all, 6 - 7 hours of work. Great job EA.
  • JudyRacing's avatar
    JudyRacing
    Hero
    2 years ago

    Ok dear people, I have fixed this error code 6 on my PS5. It's a long and hard step. Take screenshots of your cars and write down the engine tuning. Turns off automatic synchronization. Then you sell all the cars, and delete all the wraps, and then you quit Unbound. Attention, when you exit you will receive a message on the PS5 saying "due to an error your data is corrupted and will not be saved." Do not open this message. Then you start Unbound again and find that the 1 car and the money are still there. Ok then you exit Unbound again and find that this time it exits without an error message, and that's the good thing. Then you delete Unbound's cloud storage and restart the console, and before you start the game, load the data from the console back into the cloud and activate automatic synchronization again. Then you start the game and there are no more errors. Now comes the thing that takes the longest, rebuilding your cars. With me it took 3.45 hours, but my game is running perfectly again and without errors. So it worked 100% for me. good luck

  • HOOTIEJOIN3R's avatar
    HOOTIEJOIN3R
    2 years ago

    i logged into ea to play some need for speed unbound and none of my progress is there how can i recover my progress!!!!!????

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hi @HOOTIEJOIN3R 

    To check which platform are you playing on? 

    Progress for NFS Unbound is saved locally, but does not support cross-progression. If you are playing on an Xbox and try to switch to PC the save will not be there. 

    However, if you are playing on the same platform you started on, Do you remember if you received any error messages during your last session?

  • 60Sixa's avatar
    60Sixa
    2 years ago

    Hey All

    I just want to report that this issue continues to this day. I know there were a lot of reports about a year ago; I never had the issue until purchasing Vol6 Speed Pass about a week ago. All of a sudden I have issues with my save game; I cannot save new wraps to any vehicle.

    I've tried the usual fixes of resyncing save files, deleting save files, trying to delete all the wraps and finding the wrap that causes the problem; deleting the cars, going through the downloaded library and cleaning it out etc.

    I've also noticed that cars wont save any other visual effects, tyre smoke, tags, etc.

    I've only got 40 cars; I noticed in other comments people had 70+ before seeing the issue.

    Has anyone worked out how to permanently fix this problem? I don't want to start a new game, I'm collecting achievements and am close to finishing them all.

  • if anyone reads this, I fixed it by deleting the Darius Special edition R8 - added by the speed pass

    I didn't have to delete all my saves etc.. that was the car doing it.

  • jdogg1530's avatar
    jdogg1530
    1 year ago

    I actually appear to have fixed this error.  I don't know which of the below steps fixed the problem but listing all of them just in case:

    1. Turned off auto sync 

    2. Cleared PS5 cache

    3. Downloaded NFS Unbound cloud data file to overwrite console storage data file

    4. Opened game and deleted most recently-created wrap (Error 9 and Error 6 showed up after trying to save this wrap)

    5. Sold last purchased car which was associated with deleted wrap

    6. Had to select each of my cars and open up the Style option which reloaded its wrap

    7. Deleted all unused and unshared wraps from Library 

    Please note:

    1. The game kept erroring out when closing until I completed #4 above

    2. The wrap I deleted, which seems to have triggered the problem, was a complex wrap with 100+ components (may have been too large and created memory issues)

    3. All my shared wraps became unshared at some time during the above troubleshooting steps

    4. I have not reshared any wraps yet

    5. I still have auto-sync off

    6. The game is now running smoothly again and I only lost one wrap and car

    Dunno if this will help anyone else but good luck!

  • RektorUndip's avatar
    RektorUndip
    1 year ago

    i lost my progress to on story mode, shameee what happeninggggggg

  • dondebom's avatar
    dondebom
    1 year ago

    First of, thank you for responding to me. I’ve read it all. But how do I keep all my self made livery’s is there no way?

  • JudyRacing's avatar
    JudyRacing
    Hero
    1 year ago
    @dondebom
    The error is probably in the wraps, so take screenshots of all the vehicles and rebuild them the same way, or hope that EA fixes the error. And now the question is, what is quicker, 3.45 hours of work like I did, or wait forever until EA fixes the error? I would wait for now and live with the error.

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