EA_Illium
EA Staff (Retired)
EA Staff (Retired)Forum Discussion
4 Replies
I believe I do. But I deleted the game 2 or 3 times now and re-installed, everything is still gone. I doesnt seem I have the files on my PC anymore. They might be on my OneDrive. What do i do IF i do have these files or find them? I have pretty much already given up on solutions and just dropping the game fully.
Hi. my save files are corrupted because a fresh start works fine but my progress save doesnt work it keeps going offline . it started with me not getting the money earned in day or a night session. and too many loading screens specially when trying to connect . ea connect normal even nfs 15 works fine. BOTH ARE STEAM GAMES .
EA_IlliumHey @xSolomonSyNz
If you should still have the save files we can try the following steps to troubleshoot the game itself to see if it's corrupted or having some additional issue with reading the save files.
Spoiler- Repair your game via the EA App - Repair (Library > Tile Dots > Repair)
- Verify the game in via your Steam library
- Clear EA App's Cache (Top Left Menu > Help > App Recovery)
- Check for other applications that may be limiting EA App or Game performance
- Run the System File Checker tool, then Check for Windows and GPU updates
- Restart your device in Clean Boot mode first then try again.
If the files are no longer on your device, we can see if you can grab any files that were captured by OneDrive but if not the game saves are stored locally and we would be unable to download them from anyone else.
Thanks!
- EA_IlliumHi @Zid19-DZA, To confirm a new save you play works normally but your older save no longer keeps progress? Also do you get a message when you go offline or what happens?
For saving issues, can you try the steps I shared with xSolomonSyNz as well?
