Unable to connect to EA account to use online features

Product: Need for Speed: Unbound
Platform:PlayStation 5
Summarize your bug Unable to connect to EA Account to access online features of this game. An attention dialogue says to check my internet connection. Using the test connection function on the PS5 showed the PSN network was operational. Additionally, resetting my router did nothing. I am reporting this bug as per the EA consultant who said this bug is likely on their end not mine.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Upon starting up NFS Unbound on PS5 I try to connect to EA however it takes about a 1 minute before an error dialogue says “ATTENTION; You need to be signed in to your EA Account to access the online features of this game. Please check your internet connection. See ea.com/unable-to-connect for additional information.”
What happens when the bug occurs? The only option is to play offline mode with no access to online features.
What do you expect to see? Access to PVP and the online shop.

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