Hello, here has been my experience so far:
Like everyone else I was not able to access the trial. I downloaded it and then when I launched it, it said I had "10:00 Hours" left. When I selected to launch game, it took me to the store page to purchase the game. This also occured when I clicked on "view game." There was a lock icon next to the games title when hovering over it.
I then deleted the trial to try and redownload it. This made things worse. Since I deleted the game there is no option to download the trail again, through EA Play on the PS store. This actually even removed the ability for me to download other game trials as well.
To be clear I have been accessing the trials through: PS Store > Subscriptions > Scroll down to "EA Play" and select "Learn More" > Scroll down to the bottom to "Trials" and select a game I am interested in.
To my knowledge this is the only way to access the trials with EA Play.
So after all the trial options disappeared from the games listed on "Trials" I followed the instructions to Restore licenses and Rebuild Databases. This did not fix the Trial options for NFS: Unbound. It did however return the options for trials on the other games.
Other steps I also tried taking:
- Making sure there was no saved dare or game data for the game on the system (there was not).
- Paying for an extra month of EA Play (even though I just subscribed for a month 2 days ago, and now I am pretty bummed I wasted another $4.99)
- Made sure this PS5 was listed as my Primary Console and disable game sharing between my other console.
- Rebuild Databases a 2nd time after I did all of that.
This still did not fix the problem. I have also attached a few screenshots of what I currently see. One is a shot of where I located the trials. Another is the trial options clearly not showing when I click on NFS: Unbound. Next is one showing the ability for me to redownload NHL 22 trial of I'd like to. I can provide another screenshot showing that I can still download new trials for games I haven't tried yet (like FIFA), if needed.
This seems like proof that this issues is only effecting NFS: Unbound and nothing else. Although, I'll leave that for support to decide.
I hope this helps isolate the issue and provide a means of correcting it.
P.S. I have confirmed that I have ~1 Year of PS+ Premium remaining and a stable internet connection.
