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deerag0nx's avatar
3 years ago

3 Day BAN due to HUT Name BUT....

I recently had a 3 day BAN due to my HUT team name "Donkey Puckers".

I tried to dispute with no success and response that I have violated the terms and agreements.

I have accepted the 3 day BAN and that is now over but when my account was unbanned I went to go change my HUT team name there is no available place for me to do this. I was not prompted to change when I was able to sign back in.

I created a case to get help on this item but the case was closed saying that my 3 day BAN is now over.

Yesterday I now have a SEVEN DAY BAN because of my team name (that I wasn't able to change) and also will be subjected to be BANNED indefinitely.

HOW DO I CHANGE MY HUT TEAM NAME???

Needless to say this is very frustrating as I bought this game for full price and feel I haven't been provided reasonable support on this issue.

5 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hey there, @deerag0nx 

    I'm looking in to this for you and will send a private message when I have some news.

  • Good luck. Aljo straight up told me he can't do anything. I still have no idea why I was banned.


  • @deerag0nx wrote:

    I recently had a 3 day BAN due to my HUT team name "Donkey Puckers".

    I tried to dispute with no success and response that I have violated the terms and agreements.

    I have accepted the 3 day BAN and that is now over but when my account was unbanned I went to go change my HUT team name there is no available place for me to do this. I was not prompted to change when I was able to sign back in.

    I created a case to get help on this item but the case was closed saying that my 3 day BAN is now over.

    Yesterday I now have a SEVEN DAY BAN because of my team name (that I wasn't able to change) and also will be subjected to be BANNED indefinitely.

    HOW DO I CHANGE MY HUT TEAM NAME???

    Needless to say this is very frustrating as I bought this game for full price and feel I haven't been provided reasonable support on this issue.


    Genuine question...Does the ban teach you not to try and get around the profanity filter?

    Or do you think most people would just try and use a different "clever" way to get around it after?

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    I'm now locking this thread. We will continue this in private messages.

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