Re-installed this game a week ago and already feel like leaving it behind since the gameplay is too much of a painful experience to commit to. The gameplay has so many unresolved issues that are too unbearable to wait until NHL 24 since it's a long wait until then. I paid full price for this game so it is unacceptable for EA to shrug it off and leave it the way it is. I really hope sometime soon we have an actual gameplay update that will fix certain issues reported by many. Last one we had that did anything decent was during last November. You can't just ignore something or make excuses for it and move on to the next thing. Things will catch up in the long run and more problems will pile on. Either fix it or explain why it isn't being dealt with! That needs to be on the leadership end of things from EA!

@EA_Aljo wrote:@KidShowtime1867 It wasn't just a small, vocal part of the community. There were also complaints that we changed things when we didn't. I'm not saying we'll never go back to having tuners. It's possible that could happen, but we've avoided this for the last couple of years due to the community feedback. You're absolutely right that a meta develops and that is what causes the complaints that the game was better during the beta/launch. People are gonna believe what they wanna believe though regardless of what the patch notes say. Or don't say, in this case.I believe this is a case of the team not seeing the forest for the trees. The issue was not in the tuner updates. The issue here, and I hate to keep harping on this, is total lack of communication. When you make changes to a game, followed by a minimal amount of information as to what has changed, why it has changed, and how it has impacted the game, will generate a ton of speculation from your community. Leaving people to guess at what has changed causes these speculative posts about those changes, e.g., "my guy is faster now", "my guy is slower now", "it's harder to score", "it's easier to score", "defense is harder", "defense is easier", etc.This speculation is eventually going to turn into truth from the community, especially when there is a lack of any qualitative rebuttal from the those who make the game. The selective secrecy around this game, and the total blackout of information about features, and how they work, is the main cause of this. It is not because tuners changed. It's unfathomable that in today's day and age, a game that is almost a year old, has received little in terms of gameplay adjustments.I'll take your word about the team being aware of the communication issue, but actions speak louder than words, so I guess we wait and see.

@EA_Aljo wrote:@smugxb I agree that our communication can be better. It's also something that not only I am aware of so hopefully, we'll see this improve with future games. However, I'm not sure that we'll see the devs posting here again. Their participation here was something they did outside of their normal duties of creating the game. Often, in off hours. Ben would spend a huge amount of his personal time responding here and going very in depth with game mechanics, but was also regularly told he was wrong. I definitely understand when there are going to be disagreements. That's fine, but the way some people responded just made it feel like all the time and effort they put in just wasn't worth the backlash. Yes, today's age of anonymity means this is going to happen, but that doesn't mean it's ok to be rude to someone trying to be helpful and giving very detailed answers on game mechanics.I'm more inclined to respond to those with constructive posts. If someone is doing a lot of trash talk, but keeping within the rules, their chances of being taken seriously, having their feedback noted and getting a response are significantly reduced. I look at conversations here as if I were meeting someone in the real world. I'm going to want to engage with someone if they're being cool. Just having a good conversation about a shared interest. If they're complaining, at least it's constructive. Engaging with someone throwing out insults is just rewarding bad behavior. That and they usually don't have anything constructive to say. Constructive feedback is input we can actually use. As opposed to comments like, fix your game or your game sucks, you don't know anything about hockey, etc. I'd rather focus on the ones that actually care enough about improving this game through quality feedback.@EA_Aljo I don't really expect devs to be posting on the forums. If the PM is acting in the interest of the customer, I would expect part of that job would be checking in with the customers, or, providing the community managers with information they can share.All we seem to get here is a flurry of information before a new game launches, a few cryptic notes on the odd patch, or a bunch of "we are aware" or "we have nothing to share at this point", of which I don't really consider any of this as great interaction with the community.There are measures to provide info to the community without worrying about trolls. First, a post could be made on a locked thread. Second, blog posts could be written, and locked for comment. Third, a monthly newsletter could be sent out. All of these would mitigate a lot of the issues with open forum posts.Right now it seems like the team is just creating a game without any interaction with the people they are creating the game for, which is us, the paying customer. This needs drastic improvement, and I really hope this will change going forward.

@KlariskraysNHL Lmao all the game modes work? How many times a night you play WoC because you HAVE to be closing app a few times a night (if you can get into a game due to the community being dead) I hear roster stuff is messed up, franchise messes up after so long.Gameplay.. puck on a string seems to be working as intended I'm sure 🤣Goalies.. beleive it or not both camps can be right. Goalies are extremely good at stopping shots that SHOULD have a chance to score. They are EXTREMELY bad at stopping a handful of goals. Far side wraps, LT goals, some dekes, etc. What EA needs to implement to combat this is some RNG or team controlled (in clubs) tendency modifiers. When I can get the same goal 5 times in a game it's a problem with the game. It's better to ALWAYS be selfish in this game and get the easy goal than to go for a 1T. Bad programming.Hitting is stronger than it should be when it activates and trash when it doesn't. The problem is you can curl away from a hit and it won't register any desired animation. Your player (trying to hit) will have more trouble regaining his footing."One thing that doesn't change is the best players stay the best because they play the game given to them instead of wanting to live some real life fantasy of how it should be played. The game is forever gonna be like 80% realism with 20% arcade sprinkled in."Bahahaha really? 80% realism??? 🤣One thing that doesn't change is the best players will find whatever cheap tactics they can to gain an advantage over their opponent to win a game instead of wanting to play hockey the way it plays in real life. The game made by EA will always have 20% realism and 80% ea canned animations.How often do you see NHL players skating backward through the defense? How often do you see NHL players scared to poke or stick lift? How often do you see NHL players hiding behind their net and running around it? How often do you see NHL players doing Datsyuk dekes? Passing behind their back? Never dumping? Being scared to use defensive moves for fear of a bad animation? These are things that don't just happen every few games.. it's EVERY game. That's 80% realism? You either never watch any real hockey or you work for EA 🤣

@smugxb"Instead of hiding in the corner with your ball, your team should be engaged with the community as well as providing gameplay updates that are sorely needed. All you are doing is pissing off your customers. You are losing trust, not only because of the lack of any sort of meaningful updates, but also because of features (specifically around presentation) that were promised and never delivered."You see we actually had that until people on these forums attacked the devs because the explanation wasn't what they wanted to hear. The higher ups probably put an end to direct communication and for good reason as things they could say might make them liable or whatever. The FIFA team doesn't bother replying on forums or other places to people.Amazon Games recently is shifting away from forums and instead making a discord server. This supposedly allows them to have better communication but in reality it just allows for topics to get swept by faster because no real conversation can be read. If people want to act up there it's much easier to just ban people without worry because it isn't on their stuff.

So safe to say EA doesn't care at all about their customers feedback and is okay will leaving a full priced game in a terrible state to the point longtime consumers are leaving the series since the company sorely relies on microtransactions? Got it! Great! I'm out! Maybe EA NHL should wake up before moving onto the next thing and fix what is currently broken before more of their own devs/gamechangers leave also. We get it's May! But come on at least fix something for NHL 23 instead of ignore it!!

Any Chance We Consumers Can Expect A Gameplay Update For NHL 23?

47 Replies

smugxb
New Scout
3 years ago
@EA_Aljo wrote:
@smugxb
I agree that our communication can be better. It's also something that not only I am aware of so hopefully, we'll see this improve with future games. However, I'm not sure that we'll see the devs posting here again. Their participation here was something they did outside of their normal duties of creating the game. Often, in off hours. Ben would spend a huge amount of his personal time responding here and going very in depth with game mechanics, but was also regularly told he was wrong. I definitely understand when there are going to be disagreements. That's fine, but the way some people responded just made it feel like all the time and effort they put in just wasn't worth the backlash. Yes, today's age of anonymity means this is going to happen, but that doesn't mean it's ok to be rude to someone trying to be helpful and giving very detailed answers on game mechanics.
I'm more inclined to respond to those with constructive posts. If someone is doing a lot of trash talk, but keeping within the rules, their chances of being taken seriously, having their feedback noted and getting a response are significantly reduced. I look at conversations here as if I were meeting someone in the real world. I'm going to want to engage with someone if they're being cool. Just having a good conversation about a shared interest. If they're complaining, at least it's constructive. Engaging with someone throwing out insults is just rewarding bad behavior. That and they usually don't have anything constructive to say. Constructive feedback is input we can actually use. As opposed to comments like, fix your game or your game sucks, you don't know anything about hockey, etc. I'd rather focus on the ones that actually care enough about improving this game through quality feedback.
@EA_Aljo I don't really expect devs to be posting on the forums. If the PM is acting in the interest of the customer, I would expect part of that job would be checking in with the customers, or, providing the community managers with information they can share.
All we seem to get here is a flurry of information before a new game launches, a few cryptic notes on the odd patch, or a bunch of "we are aware" or "we have nothing to share at this point", of which I don't really consider any of this as great interaction with the community.
There are measures to provide info to the community without worrying about trolls. First, a post could be made on a locked thread. Second, blog posts could be written, and locked for comment. Third, a monthly newsletter could be sent out. All of these would mitigate a lot of the issues with open forum posts.
Right now it seems like the team is just creating a game without any interaction with the people they are creating the game for, which is us, the paying customer. This needs drastic improvement, and I really hope this will change going forward.
KidShowtime1867
Hero
3 years ago
@smugxb wrote:
@EA_Aljo wrote:
@smugxb
I agree that our communication can be better. It's also something that not only I am aware of so hopefully, we'll see this improve with future games. However, I'm not sure that we'll see the devs posting here again. Their participation here was something they did outside of their normal duties of creating the game. Often, in off hours. Ben would spend a huge amount of his personal time responding here and going very in depth with game mechanics, but was also regularly told he was wrong. I definitely understand when there are going to be disagreements. That's fine, but the way some people responded just made it feel like all the time and effort they put in just wasn't worth the backlash. Yes, today's age of anonymity means this is going to happen, but that doesn't mean it's ok to be rude to someone trying to be helpful and giving very detailed answers on game mechanics.
I'm more inclined to respond to those with constructive posts. If someone is doing a lot of trash talk, but keeping within the rules, their chances of being taken seriously, having their feedback noted and getting a response are significantly reduced. I look at conversations here as if I were meeting someone in the real world. I'm going to want to engage with someone if they're being cool. Just having a good conversation about a shared interest. If they're complaining, at least it's constructive. Engaging with someone throwing out insults is just rewarding bad behavior. That and they usually don't have anything constructive to say. Constructive feedback is input we can actually use. As opposed to comments like, fix your game or your game sucks, you don't know anything about hockey, etc. I'd rather focus on the ones that actually care enough about improving this game through quality feedback.
@EA_Aljo I don't really expect devs to be posting on the forums. If the PM is acting in the interest of the customer, I would expect part of that job would be checking in with the customers, or, providing the community managers with information they can share.
All we seem to get here is a flurry of information before a new game launches, a few cryptic notes on the odd patch, or a bunch of "we are aware" or "we have nothing to share at this point", of which I don't really consider any of this as great interaction with the community.
There are measures to provide info to the community without worrying about trolls. First, a post could be made on a locked thread. Second, blog posts could be written, and locked for comment. Third, a monthly newsletter could be sent out. All of these would mitigate a lot of the issues with open forum posts.
Right now it seems like the team is just creating a game without any interaction with the people they are creating the game for, which is us, the paying customer. This needs drastic improvement, and I really hope this will change going forward.
Well said.
It does feel that the most consistent form of communication tends to be from the HUT team regarding HUT specific issues. We all know why that is ($$$$$)
EA_Aljo
Community Manager
3 years ago
@smugxb

I have been locking new threads that are informative and letting people create their own feedback threads if they want. Going forward, I really hope to see communication improve. It's absolutely on the minds of the team. I've reported this specific feedback many times and it's been acknowledged. We'll have to wait and see what happens though.

@KidShowtime1867

What consistent communication are you talking about? The updates regarding new content? When there is an issue though, it's typically not a fix that requires a patch so they are a lot easier to handle in that sense. If the gameplay issues being reported were that easy to address, they most likely would be. Gameplay is an entirely different issue though.
KidShowtime1867
Hero
3 years ago
@EA_Aljo wrote:
What consistent communication are you talking about? The updates regarding new content? When there is an issue though, it's typically not a fix that requires a patch so they are a lot easier to handle in that sense. If the gameplay issues being reported were that easy to address, they most likely would be. Gameplay is an entirely different issue though.
We used to have gameplay tuner adjustments that didn't require a patch. A small but very vocal minority of players, who don't understand what a META is, successfully convinced EA to stop doing so by way social media faux outrage.
Players not finding success online were convinced it was because "tHe bEtA waS bEttEr" and not because they hadn't simply taken time to learn some of the new nuance that comes with a new release and/or adapted to an evolving META.
EA_Aljo
Community Manager
3 years ago
@KidShowtime1867

It wasn't just a small, vocal part of the community. There were also complaints that we changed things when we didn't. I'm not saying we'll never go back to having tuners. It's possible that could happen, but we've avoided this for the last couple of years due to the community feedback.

You're absolutely right that a meta develops and that is what causes the complaints that the game was better during the beta/launch. People are gonna believe what they wanna believe though regardless of what the patch notes say. Or don't say, in this case.
smugxb
New Scout
3 years ago
@EA_Aljo wrote:
@KidShowtime1867
It wasn't just a small, vocal part of the community. There were also complaints that we changed things when we didn't. I'm not saying we'll never go back to having tuners. It's possible that could happen, but we've avoided this for the last couple of years due to the community feedback.
You're absolutely right that a meta develops and that is what causes the complaints that the game was better during the beta/launch. People are gonna believe what they wanna believe though regardless of what the patch notes say. Or don't say, in this case.
I believe this is a case of the team not seeing the forest for the trees. The issue was not in the tuner updates. The issue here, and I hate to keep harping on this, is total lack of communication. When you make changes to a game, followed by a minimal amount of information as to what has changed, why it has changed, and how it has impacted the game, will generate a ton of speculation from your community. Leaving people to guess at what has changed causes these speculative posts about those changes, e.g., "my guy is faster now", "my guy is slower now", "it's harder to score", "it's easier to score", "defense is harder", "defense is easier", etc.
This speculation is eventually going to turn into truth from the community, especially when there is a lack of any qualitative rebuttal from the those who make the game. The selective secrecy around this game, and the total blackout of information about features, and how they work, is the main cause of this. It is not because tuners changed. It's unfathomable that in today's day and age, a game that is almost a year old, has received little in terms of gameplay adjustments.
I'll take your word about the team being aware of the communication issue, but actions speak louder than words, so I guess we wait and see.
EA_Aljo
Community Manager
3 years ago
@smugxb

That's a fair statement, but we also haven't released anything that really needed further explanation since these updates stopped. Going forward, should these updates resume, I'll do my best to get finer details from the team in regards to gameplay. I know the patch notes previously could be open to interpretation and it would be nice to at least provide more accurate details. Not that it's going to stop the speculation on changes that didn't happen, but at least we'd be getting the correct details to you all.

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Any Chance We Consumers Can Expect A Gameplay Update For NHL 23?

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