Black screen when advancing in Season mode

@giffdog73 

Power cycle your console and router and then retry. 

If the issue persists, reinstalling the game may be the way to go.

Thanks.

Hi there, @giffdog73 

This usually happens when your save is corrupt. You might be able to delete the personal saved data to fix it, but this doesn't always work. There is the risk of losing offline saves and changes to settings you've made. Normally, those download from the cloud, but I can't guarantee this.

• Press the Guide button and then highlight the NHL 23 tile.

• Hit the Menu button. It's the small one to the right of the Guide button with 3 horizontal lines on it.

• Next, go to Manage game and add-ons > Saved data. Delete the file with your gamertag on it.

• Delete the file with your gamertag on it.

Let me know what happens. Thanks!

Hi There 

sorry to say this didn’t work. Thank you so much for your willingness to offer a solution.

Thank you!!!!!

Jonathan

Hello,

sorry to say this did not work but I wanted to say thank you for your willingness to help.

-Jonathan 

@giffdog73 

Unfortunately, I don't have any other suggestions unless you happen to have another save you can load. Otherwise, you'll need to start over. This can happen when exiting out of the game without saving. Make sure that you always save and exit before loading another app or turning off your console.