Cannot Pre-Order NHL 23 With Discount

@Legendkillr7 

If you go into another mode and return to the main menu, does it work then? Also, you can try setting the gamertag you play on to instant sign-on. That should load your account from the start.

@EA_Aljo I have done both of those options and it still doesn't connect. Anytime I click on the link in the banner. It does not load the window to purchase the game.

@Legendkillr7 

Thanks for getting back to me. I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

@EA_Aljo unfortunately that did not correct the issue either.

@Legendkillr7 

Which system is this happening on?

@EA_Aljo Xbox Series S

@Legendkillr7 

Try clearing the alternate MAC address with these steps:

Go to your Xbox Settings
Go to "Network", then "Advanced Network Settings"
Click on "Alternate MAC Address", and then click "Clear"

If that doesn't help, try deleting the personal saved data for NHL 22. Press the Guide button and then highlight the NHL 22 tile. Then, hit the Menu button. It's the small one to the right of the Guide button with 3 horizontal lines on it. Next, go to Manage game and add-ons > Saved data. Delete the file with your gamertag on it. There is the risk of losing offline saves and changes to settings you've made. Normally, those download from the cloud, but I can't guarantee this. Let me know what happens. Thanks!

@EA_Aljo Those did not work as well. It still freezes when I click on the banner to buy the game.

@Legendkillr7 

Try connecting to a mobile hotspot just long enough to see if this will work.

@EA_Aljo That did nothing as well. My connections or Xbox is not the issue. I believe its with game as my EA account has no issues connecting to Madden. I find it a little ridiculous, I am jumping through these hoops to save $10 on a game.