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Buss_Soccer's avatar
Buss_Soccer
2 years ago
Solved

Cannot Purchase Cards from "Buy it now" section on NHL 24 Auction House

I currently cannot purchase any cards on the auction house through "buy it now". Every time I attempt to buy one I get an error code and get kicked out of HUT. I have talked with 3 EA support members now and none of them could figure out the issue. They walked me through all their trouble shooting steps and none of them fixed the problem.       

The error message is this ERROR Failed to retrieve data; please try again later. 

Error code: 

B7DD78AF2E5CF670-000000000000999-241C7554BD69BC4E

  • EA_Aljo's avatar
    EA_Aljo
    2 years ago

    Hi there, @Buss_Soccer 

    This is the negative escrow issue. The advisor needs to remove the negative balance from your escrow account. Please open another case here and ask them to do this. Thank you.

3 Replies

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  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi there, @Buss_Soccer 

    This is the negative escrow issue. The advisor needs to remove the negative balance from your escrow account. Please open another case here and ask them to do this. Thank you.

  • Migu42017's avatar
    Migu42017
    2 years ago

    i have the same problem how do i get in contact with someone from ea

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @Migu42017 

    Please see my response directly above yours for a link to contact an advisor.

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