Compensation for Confirmed Wrongful Ban from TOS
Is there any compensation for wrongful bans that the EA Terms of Service confirmed to be a mistake by the EA system? After a thorough investigation they deemed that I was not in an infraction of committing coin distribution, but I served the full 7 day HUT ban, as well as the 2 week Auction House ban, and coin wiped (returned sometime after 3 weeks). This all happened just before Mens TOTY event and the GWC event. So I didn’t get a fair opportunity to participate in the Gaming World Championship event, Squad Battles, Rivals, Hut Champions for rewards going into the Men’s TOTY. On top of that, after the 7 day ban expired I was unable to utilize the auction house for the whole duration of the men’s TOTY event to buy players to complete sets at all. My wiped coins that were returned happened way after the TOTY events and was basically useless at that point. To be banned at a crucial point in the season, especially when it was completely not my fault, is there any compensation available from EA? I’ve tried contacting the team, however, I was not able to reply to the case once they deemed it a mistake on their end. An issue like this doesn’t seem to match up with the Positive Play Charter set by EA standards..
You will need to speak to our Terms of Service team in relation to any ban @erachjuckk17
The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/
- Click Contact us at the top of any page on EA Help.
- Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
- Choose your platform.
- Select Manage my account, then Banned or suspended account.
- Fill out any other details below.
- For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
- Click Select contact option.
- Sign in to your account that has the ban or suspension, if you aren’t already.
Darko
