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j1735m's avatar
j1735m
New Scout
3 years ago
Solved

Didn’t receive pack but shows in my unopened packs

Help. Bought a hut spotlight msp pack week 2 and it shows in my unopened packs but not there
  • EA_Aljo's avatar
    EA_Aljo
    3 years ago

    @j1735m 

    I'm not seeing any unopened packs on your account. If you're missing content, try messaging @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. 

    @PESKYHANS 

    I know we've had a few reports of the notification showing when you don't have any packs to open. Unfortunately, we don't have a way to remove this. I know it's very frustrating. Apologies for that ☹️

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
3 years ago

Hey there, @j1735m 

Have you tried hard restarting your console? I just want to go through some basic troubleshooting first.

  • j1735m's avatar
    j1735m
    New Scout
    3 years ago

    Yes I did same issue

    • j1735m's avatar
      j1735m
      New Scout
      3 years ago

      Can I please get my pack

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        3 years ago

        @j1735m 

        I'm not seeing any unopened packs on your account. If you're missing content, try messaging @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. 

        @PESKYHANS 

        I know we've had a few reports of the notification showing when you don't have any packs to open. Unfortunately, we don't have a way to remove this. I know it's very frustrating. Apologies for that ☹️

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