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PaulieV31's avatar
PaulieV31
New Veteran
3 years ago
Solved

Error Accessing HUT

Product: NHL 23
Platform:PlayStation 5 Digital Edition
What is your gamertag/PSN ID? PaulieV
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Attempt to log into HUT
What happens when the bug occurs? error code 24DA13847FB7E401-0000000000009999-E32787611C218FE9
What do you expect to see? Access to HUT
Was the issue in online or offline mode? Online
Insert Game Mode or Feature here HUT
What time did you see the bug? (HH:MM AM/PM) Multiple times since about 8PM ET
What is your time zone? EST (IET) - GMT - 5:30
EASHL issues? Please insert your Club Region. N/A
What is your game language? English

Every time I try to enter HUT I receive error code 24DA13847FB7E401-0000000000009999-E32787611C218FE9 failed to retrieve data

I am connected to the internet and PSN

  • EA_Aljo's avatar
    EA_Aljo
    3 years ago

    Hello, everyone. This issue should now be resolved. Please reach out again if there are any other issues. Thanks!

69 Replies

  • deathgl1tch_'s avatar
    deathgl1tch_
    Seasoned Newcomer
    11 months ago

    NHL25
    Every time I try to enter HUT I receive error code 24DA13847FB7E401-0000000000009999-E32787611C218FE9 failed to retrieve data.

    I am connected to the internet and PSN

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    11 months ago

    Hi there, @deathgl1tch_ 

    You posted this on the NHL 23 forums. For future reference, please use the NHL 25 forums here. As far as this issue goes, can you give me some more details? Were you playing and then this all of a sudden started happening? Was there something you did right before it started occurring? Also, which console are you on? Thanks!

  • deathgl1tch_'s avatar
    deathgl1tch_
    Seasoned Newcomer
    11 months ago

    Sorry, it's just that when I entered the error, I saw a topic about this error and immediately wrote about nhl 25.
    I didn't do anything special, at some point when I got home, I wanted to play. I went in, but there was already a mistake. I didn't pay much attention to this, as mistakes happen often. and now for the third day I have not been able to enter the HUT. I play on the ps5. Thank you in advance for your help

  • deathgl1tch_'s avatar
    deathgl1tch_
    Seasoned Newcomer
    11 months ago
    I can also enter the HUT from another console, but I need to play on my console.
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    11 months ago

    @deathgl1tch_ 

    Try deleting the personal saved data for NHL 25. It's possible you could lose any offline saves and changes to settings. Normally, those will download from the cloud, but I can't guarantee that will happen. Go to Settings/Storage/System. Locate NHL 25 and delete the saved data.

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