NHL 23 (Creating HUT Team): Failed to Retrieve data; please try again later.

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@Madman8515 wrote:

NHL 23 on PS4

Failed to Retrieve data; please try again later. 

ERROR CODE:

7EB770D25B9BF2C5-0000000000009999-FD38F0BCEA19BD3E

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If you're still having trouble with this, try using a different name for your team. We're seeing this happen when a name is chosen that already is in use by another team.

Worked for me too thanks

Product: NHL 23
Platform:Microsoft XBOX One
What is your gamertag/PSN ID? DynamicBoar0150
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Failed to retrieve data; please try again later. Error Code: 7EB770D25B9BF2C5-0000000000009999-FD38F0BCEA19BD3E
What happens when the bug occurs? Failed to retrieve data; please try again later. Error Code: 7EB770D25B9BF2C5-0000000000009999-FD38F0BCEA19BD3E
What do you expect to see? HUT
Was the issue in online or offline mode? Online
Insert Game Mode or Feature here HUT
What time did you see the bug? (HH:MM AM/PM) 10pm
What is your time zone? EST (IET) - GMT - 5:30
EASHL issues? Please insert your Club Region. N/A
What is your game language? English

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Help me resolve this issue

my friend is getting this error, we have done everything imaginable, including fully uninstall and reinstall the game and have used some very obscure team names so not sure what else to try

I am currently having the same problem when trying to create my team. I have changed my team name multiple times and added extra letters but still is not working.

@sarah-3490 @GreasyNutz3 

This is the only solution we're aware of for this. What console are you both playing on?

@Fear2005487 

Please try the accepted solution to this thread. Thanks!

my friend is on xbox series x, he has even resorted to putting in random gibberish letters for a team name and it still is giving the same error.

@GreasyNutz3 

Ask your friend to clear their personal saved data. Press the Guide button and then highlight the NHL 23 tile. Then, hit the Menu button. It's the small one to the right of the Guide button with 3 horizontal lines on it. Next, go to Manage game and add-ons > Saved data. Delete the file with your gamertag on it. There is the risk of losing offline saves and changes to settings you've made. Normally, those download from the cloud, but I can't guarantee this. 

If that doesn't help, ask if they have a custom gamerpic. If they do, they should update it to a default image. 

Let me know what happens. Thanks!

Unfortunatley neither option worked, already had a default profile picture from just setting up xbox account but changed to a different default picture and still getting error

@GreasyNutz3 

Thanks for trying. Next, clear the alternate MAC address with these steps:

Go to your Xbox Settings
Go to "Network", then "Advanced Network Settings"
Click on "Alternate MAC Address", and then click "Clear"