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Thanks for trying that. Next, let's see if alternate DNS settings might help. From the Xbox home screen, go to Settings > Network > Advanced settings > DNS settings > Manual. (If Settings doesn't appear on the home screen, select My Games & Apps, then Settings). From there, enter the Primary DNS as "208.67.222.222" and the Secondary DNS as "208.67.220.220". If that doesn't help, try using the google DNS servers which are: primary alt number 8.8.8.8 - secondary alt number 8.8.4.4.
This is a unique issue. Most people don't have to go through so much to play. You're welcome to add your suggestion to the Game Suggestions forum.
This did not work.
- 3 years ago
Tried this already
- EA_Aljo3 years ago
Community Manager
Thanks for letting me know. Unfortunately, I'm out of ideas for this. I really wish I had something else to suggest, but this being an odd issue, I don't have any other examples of it being resolved. If I can think of anything else, I'll let you know.
Out of curiosity, do you have another gamertag you can try? I'm curious if it happens on another account. I'd also be curious if the same thing happened with your normal account on another console.
- 3 years ago
I tried creating a new gamer tag. Logged in with it and got the same error message
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