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Bluemoose11's avatar
Bluemoose11
2 years ago
Solved

Online versus record not changing.

Product: NHL 23
Platform:Xbox Series S
What is your gamertag/PSN ID? Bluemoose11
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? No rating increase or decrease after online versus game. Record has not been affected.
What happens when the bug occurs? No rating increase or decrease after online versus game. Record has not been affected.
What do you expect to see? I expect to see my record change after a win or a loss online, I expect to see my status against previous players, I expect to see a lead board based off of competitive games I have played and not casual.
Was the issue in online or offline mode? Online
Insert Game Mode or Feature here Online Versus
What time did you see the bug? (HH:MM AM/PM) Every time
What is your time zone? EST (IET) - GMT - 5:30
EASHL issues? Please insert your Club Region.
What is your game language? English

‌

I am doing everything normally as I have for the past 10 NHLs. I’m not sure what is different or why nothing is being updated. It’s not giving me an increase or decrease in rating after a game online, just exiting back. My record isn’t being affected. What’s the issue?

  • EA_Aljo's avatar
    EA_Aljo
    2 years ago

    @L22topG 

    Once you ready up, the next screen will give you the option to choose between competitive and casual.

9 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi there, @Bluemoose11 

    Are you being invited to a game or inviting someone to one by chance? Those would be unranked so stats wouldn't be tracked.

  • Bluemoose11's avatar
    Bluemoose11
    2 years ago

    Nope, just going into online versus trying to play it normally vs a rando. Not inviting or getting invited by anyone to games. I’ve tried changing MAC and looking at NAT type. Not sure what else I can do. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @Bluemoose11 

    What's your NAT type? Also, when you mention changing the MAC, do you mean deleting the alternate MAC address?

  • Bluemoose11's avatar
    Bluemoose11
    2 years ago

    NAT type is open and yes I’m referring to the alternate MAC ADDRESS which I cleared 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @Bluemoose11 

    I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

  • L22topG's avatar
    L22topG
    2 years ago

    Hi 

    I was wondering if you could help me figure out how to change from casual online versus to competitive 

    Thanks

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @L22topG 

    Once you ready up, the next screen will give you the option to choose between competitive and casual.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @L22topG 

    You're very welcome. If you have any other issues, let us know. Good luck on the ice!

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