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EA_Aljo's avatar
EA_Aljo
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3 years ago

Re: Couldnt resolve host name - PS4

Hi there, @drfirewater 

This sounds like a connection issue. I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

17 Replies

  • +1 I am also having this issue with FIFA 23 on PS4. It has nothing to do with connection though since I am able to connect to other EA servers playing Need For Speed so this is clearly a problem with specific servers/games. Are there any other suggestions to resolve this issue?

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @dongwaggle 

    Do you have any other controllers plugged in? Maybe a racing wheel or some other kind of peripheral? If so, unplug it and try again.

  • I’m on PS5 and I’ve been dealing with the same issue. The whole screen is white with texts on top left corner. I tried everything mentioned above and nothing worked. I can play all my other games and connect to servers but FIFA 23 won’t let me connect to their servers, it’s really annoying! I have timed challenges that need to be done but I can’t get online whatsoever. Please figure this out ASAP! 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @AlviAR00001 @Jram1334 

    Load in to the Network Settings screen on your consoles and let me know what it says for the NAT type. Also, did you try the power cycling steps I mentioned previously?

  • I am having the same issue on Madden 23 for PS5, tried restarting my router, powering off ps5, nothing is working

  • Yes I have done this. NAT is type 2. Not OP but same problem for BF 2042 and no answers anywhere. Even reinstalled the game twice. 

  • Ps4. Sorry I thought the title meant this was all ps4 related but I see the questions on other platforms now. Would've mentioned lol. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @Traimera 

    I just wanted to make sure as it's pretty common for people from other platforms to post in a thread that is specific to one. At any rate, are you only experiencing this with BF 2042 or is it happening with NHL also?

    Try using alternate DNS settings with the steps here. If you don't see a difference, try the Google DNS servers. Those are: Primary alt number 8.8.8.8 - Secondary alt number 8.8.4.4.

  • Oh no I totally get it. Like I said I saw the other posts about different platforms right after my answer. I meant I should've specified. Not a shot at you in any way. And this is occurring after the free ps4 plus game download if that makes any difference. I also just got it from the white screen with host error to now it is a pop up that days can't connect to EA servers. I don't have NHL or any other ea play or anything like that to test. I got the game through ps plus and was having the white screen issue every day and haven't been able to play once. Today was the first day I made it to the new pop up screen saying ea servers until after your reply. They're listening man lol. 

  • And now I got an eula agreement for the first time. I checked the box and it started up. Apparently I just needed to ask you. I don't know what magic spell you used over there but this game has never worked once for a week. I start bothering you and it works. So none of the solutions worked other than taking to you lol. Thanks again for your help but I unfortunately can't say what did it because nothing changed other than trying it for the 1000th time and talking to you. So I give you the credit haha. Had 7 more fails after trying each if your suggestions so it must be magic or the FBI is watching man lol. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @Traimera 

    No problem! Glad I couldn't help lol. I have a similar experience at home. I ask my wife where something is and then almost immediately find it. At any rate, if you have any other issues, please reach out again, but also make sure you post it in the forum for the game you're needing assistance with. Good luck and have fun!

  • I sure hope it doesn't take you a week to find your keys like my issue here hahaha. Thanks again and keep fighting the good fight. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @Traimera 

    You're very welcome! Thanks so much for the kind words. It's truly appreciated 🙂

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