Rivals play in games stuck at 4 games

@49889d12cc61a144 

Does restarting HUT make a difference? It's possible this will update milestones and records.

@EA_Aljo Meant to tag you a well. At least you respond unlike EA help. 77 and a half hours I waited, for them to direct me to xbox help. Xbox support is a much more broad area of asking for help wouldn't you think? EA support, really thought, the best course of action here after viewing my situation, was that I might be better able to figure it out by contacting xbox support? or reading through commonly asked questions? I mean.. What? This literally could not be a more uniquely specific situation to a specific EA game. There is nobody figuring that out but EA. With how clearly this issue was mapped out for them in my report (copious exact details along with a clip proving exactly what I said is happening), I cannot possibly understand how the conclusion drawn was - Contact Xbox support.

So I would believe that this was a "display glitch" if I was still getting progress towards objectives, or getting coins at the end of the games. Certainly I would not get any progress for games I quit. But I have played and won 2 games, after having this glitch occur. I did not get any milestone objective progress in online goals, online games won, shutout wins, anything of the sort. No games played registering whatsover in that regard. And no coins at the end of the games I won either. So I do not believe that this is strictly a "display" glitch. My games might be counting towards some sort of record keep within NHL? But they are most certainly not registering any sort of benefit from having played/won those games. So no, this being a display glitch, does not add up. Why would I be getting 0 progress towards objectives for those games played, when they are actually counting? Still awaiting for someone to ACTUALLY help me with this.

Hello, @49889d12cc61a144 and @PESKYHANS 

This is an issue we're aware of. It's only a display glitch. Your games are counting as regular Rivals matches. It's just displaying that you still have one placement game left. 

Yeah no that was my first method of contact. I submitted a report describing in perfect detail what happened; along with a 30 second clip of me quitting the game, and the game telling me that I am close to relegation. And then after closing the relegation warning, the rivals menu still has me shown as having played only 4 games. All wins I’ll mind you, when the last 3-4 games I have quit out trying to get the game to fix itself. After having sent that incredibly thorough and specific report, I was redirected to the Xbox general support page. Yeah. That’s where I’m at.

@49889d12cc61a144  Hey there, so sorry to hear that this bug is happening to you. I have heard of a couple people so far throughout the forums that this has impacted. 

You may have already tried this as your described method of contacting EA already, but if u havent i would definitely submit a “case request” under the “contact us” section of the EA support page.

if you have already attempted this then my only advice is to try and stay patient. I know EA can be untimely in their response sometimes. I dont believe that they have as many reps working on weekends. I could be wrong.

Im going to tag the community manager here, @EA_Aljo   
Now at the very least, he will be able to pass your information along.

Best of luck!