I've been having this problem for a few weeks, average search time is 1-2 minutes, yet I can't find a game, it just keeps searching. I've never had this issue before and I can start up NHL 22 and find a game almost immediately. I'm on xbox and I've tried turning crossplay off and it still doesn't make a change.mI have done a hard reset on my console and my router, still no changeCan we get a resolution for this?

Hi there, @cb1c2748ade08ed1 Try clearing your alternate MAC address with these steps. Go to your Xbox SettingsGo to "Network", then "Advanced Network Settings"Click on "Alternate MAC Address", and then click "Clear" Let me know if that helps or not. Thanks!

@EA_Aljo This may be an inane question, but does your PS/XB account hold any of your EA credentials? Perhaps that in itself is what shields you from the experiences the rest of us deal with daily.I'd love it if you were to try a random console from that kid down the block, and then report back...Because I don't post arbitrarily. And I have no reason to embellish any claims whatsoever.It would be AWESOME to get some kind of acknowledgement!Unfortunately, the end result for just about every thread in this forum is "closed - either the answer was provided" (which sorry, but most aren't even addressed), "closed - not constructive", or just warned/banned.Whether it is justified or not, I have yet to see a direct report that is addressed as ongoing, or under investigation on EAs part. Because, the amount of proof that is available to the parent company that isn't being directly ascertained is astounding.Nothing rude or inflammatory about that, either. Just 100% as I (and quite a few others) see it.

No change at all, 1:00 search times, yet it keeps timing out and I just have to keep searching

This game is just broken as hell and keeping get worse...who is responsible for this mess, NOBODY CARE

How does downgrading a connection from a wired high speed connection to a wireless mobile data Hotspot offer ANY kind of fix? The game works poorly at the best of times - and server connections are already hit or miss - complete joke - and we are not amused. Take the last 2x MP XP weekend. Game fires up, go to WoC lobby. Cool. It worked. Slog through the 8 menu screens, finally get to select your position/build, hit "start matchmaking". Only half the lobby loads. Fail 1.Reboot the system. Let's do this again. Reload in, slog the same 8 menu screens to get back to said point you were just at. Lobby loads both sides this time, timer locks up, lose connection to EA servers. Reboot again. Slog back through the 8 menu screens. Doesn't even GET to a lobby this time, error message with 40 million zeros - you know the fail message I mean. Yet ANOTHER Reboot. Slog back in AGAIN. Say screw this, play 1 game of 3s Elim just to make sure the CONNECTION works - hey! 30ms, works awesome. Back to DI. Slog through the 8 menu screens, lobby finally loads. Timer works, but what's this? 285ms connection? But wtf, I just played a game at 35ms? (I'm hard wired in, on a Cat 6 100GB transfer rate cable. IF and WHEN game functions, it's a flat green line. You know how often it STAYS like that? NEVER.) Suffer through a lag spiked, choppy game, get to the end, no RP, nothing counted. And there is NO sense reaching out to EA/SONY/Microsoft, because separately, not a single one of them has a clue, and it ends up being 4 days of diagnostics that are totally unnecessary, because in the end, it's gonna be OUR fault. Forget the fact that I can send the entire US defense department information over my network without a single shred of packet loss, yet I can't stay connected to the EA server for more than 10m without an issue. So all total so far, to play ONE DI game - about 90m invested. And this is CONTINUOUS. And before I start hearing about server locales/remote locations, etc, I am less than 30m from the QC server. Not a damn lick of difference does that make. Although, it is sworn as gospel that it affects the outcome, I will look you square in the face and yell "shenanigans". After all was said and done - that 2xMP weekend was a bust, as it is NEVER easy to get an actually working game that functions as advertised for the duration of a single game. The amount of time that is wasted trying to get this hot mess to work is NOT worth the $90 ($107.99 for XF edition) overinflated price tag it carries. Never again will I pay full price for ANYTHING EA. Wait for 2 weeks after launch, when the entire community is up in arms over yet another failed attempt, EA puts the title on sale. I can go on for HOURS about the state of things in the EA camp - but, for the sake of brevity, I won't. I have NOTHING nice to say about it. Sports games are what gave EA its market share, and it will also be their downfall. Stop trying to expand your repertoire, at least until your board table understands that in order to move up into the advanced stuff, you have to master the basics first. And you haven't. At ALL.

WOC just keeps searching for lobby

52 Replies

metallizepp1975
3 years ago
@EA_Aljo This may be an inane question, but does your PS/XB account hold any of your EA credentials? Perhaps that in itself is what shields you from the experiences the rest of us deal with daily.

I'd love it if you were to try a random console from that kid down the block, and then report back...

Because I don't post arbitrarily. And I have no reason to embellish any claims whatsoever.

It would be AWESOME to get some kind of acknowledgement!

Unfortunately, the end result for just about every thread in this forum is "closed - either the answer was provided" (which sorry, but most aren't even addressed), "closed - not constructive", or just warned/banned.

Whether it is justified or not, I have yet to see a direct report that is addressed as ongoing, or under investigation on EAs part. Because, the amount of proof that is available to the parent company that isn't being directly ascertained is astounding.

Nothing rude or inflammatory about that, either. Just 100% as I (and quite a few others) see it.
EA_Aljo
Community Manager
3 years ago
@metallizepp1975

We don't have the ability to add/remove lag from accounts. I play on my personal account that is in no way linked to any EA accounts. Regardless, connects are dependent on many different variables, but none have remotely anything to do with someone being an EA employee. We all play on the same servers, but our own connections will vary based on equipment, bandwidth, ISP, region, etc.

Conversations are locked when they break the rules, get off topic or become just ranting without saying anything constructive. The majority of conversations are left open for discussion.
cb1c2748ade08ed1
Seasoned Scout
3 years ago
So switching to a hotspot made no change, it did work ok for a few days, however it's back down and has been down for weeks, can't find games with a 1:0 minute search time. It appears 23's matchmaking is faulty, never had this problem with any other years game dating back to 09. In addition, get quite a few random disconnects, again never happened before. When I do get in a game, I have no lag, in fact hardly ever have lag with NHL, but if I can't find game it's kind of irrelevant.
EA_Aljo
Community Manager
3 years ago
@cb1c2748ade08ed1

Are you normally playing on a wired or wireless connection?
cb1c2748ade08ed1
Seasoned Scout
3 years ago
Always wired
EA_Aljo
Community Manager
3 years ago
@cb1c2748ade08ed1

If you switch to a hotspot again, does it work for a bit and then return to not finding a match? Also, what is your NAT setting? You can find this by testing the connection in your console's network settings.
Vegasstrong112
New Rookie
3 years ago
@EA_Aljo Everything is tried
... just admit it that game is BROKEN and NOT finished ( i give max 85% is finished)
Almost year around but CHEL problem's ( goalies, matchmaking, connection etc etc etc ) NOT SOLVED,not a thing....WHY, WHY ???
For what we are paying for that money,FOR BROKEN GAME
... common
cb1c2748ade08ed1
Seasoned Scout
3 years ago
No, it doesn't make a difference either way currently, my NAT type is open. Tried both hotspot and wired, still can't find a game. NHL 22 I can get a game or at least a lobby immediately.

I can get a versus lobby immediately, just not CHEL.
EA_Aljo
Community Manager
3 years ago
@cb1c2748ade08ed1

Does this happen in both club and drop ins?

Also, try using alternate DNS settings with these steps:

From the Xbox home screen, go to Settings > Network > Advanced settings > DNS settings > Manual. (If Settings doesn't appear on the home screen, select My Games & Apps, then Settings).

Enter the Primary DNS as "208.67.222.222" and the Secondary DNS as "208.67.220.220".

If that doesn't help, try using the google DNS servers which are: primary alt number 8.8.8.8 - secondary alt number 8.8.4.4.

Let me know if this helps or not. Thank you!
cb1c2748ade08ed1
Seasoned Scout
3 years ago
No change with those DNS changes, still unable to find CHEL lobby. Not sure on club, most my players haven't been on lately so I've been stuck in CHEL or lack there of.

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WOC just keeps searching for lobby

52 Replies

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