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nyr62's avatar
nyr62
Seasoned Adventurer
2 years ago

Missing new Live Moments rewards

Just completed the Nik Ehlers and NJ Devils comeback live moments but no gold player packs nor live moments collectibles went to my inbox/unopened packs.  Is this a known error?
ultimate team
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
2 years ago

Hi there, @nyr62 

This is the first I've heard of this. Before I submit a report, can you close down the NHL 24 app and load back in to it to see if they show up?

FFDP1975's avatar
FFDP1975
New Veteran
2 years ago
@EA_Aljo Did them last night, no rewards, the 2 new ones from Yesterday (Unbelievable Effort ! and Come From Behind Victory), each time there's new moments, it's always the same thing no rewards or wrong ones.
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @FFDP1975 @nyr62 

    Is it possible to get some video of this?

    • FFDP1975's avatar
      FFDP1975
      New Veteran
      2 years ago
      @EA_Aljo Video of what I did them and receive nothing, it's not like I record my gameplay, I can get you a screenshot that they are complete
      • FFDP1975's avatar
        FFDP1975
        New Veteran
        2 years ago

        Here's the pics

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