Missing rewards. Can't open a case. Can't email EA.

@FleaRHCP970 

I see you currently have a case open and the advisor is waiting for a response.

Yup, I finally got it working via my Android TV browser of all places, 

and it only took a few dozen tries. 

@FleaRHCP970 

You can log in at help.ea.com to view your cases. The advisor also emailed you.

The email said the following, 

"Thank you for contacting Electronic Arts help. My name is Surbhi, and I will assist you with your issue today.
 
I see you have an issue with the  issue . I will do my level best to help you out"

and gave me a case number. 

I can go to my cases page, and see the case, with a status of "waiting for player." 

It also tells me to click to "resume" my case, which makes no sense, as why would it require resuming?

Either way, no matter what I click on or select, nothing happens (even using Android TV this time). 

I'm getting the idea that there's something I need to be doing, providing some additional information or something,

but, as I said, it won't let me do anything, no matter the O/S or browser or anything. 

Can't I communicate with them via email or chat or something?

This is totally absurd.

@FleaRHCP970 

Which rewards are you missing? If they are for HUT Rush, that is being investigated.

Yes, HUT Rush, again, just like a few weeks back with Giroux. Still awaiting compensation for that. 

I will greatly appreciate any help you can provide. 

@FleaRHCP970 

This is being looked into. We'll have to wait until after the the new year for the team to return before we have any news.