@PlayoffError wrote:What's your solution then? Never make any significant changes to the current game?
That would be ridiculous.
@PlayoffError wrote:
People who want to be outraged about the game are going to find a reason to do so regardless of what you, I or EA does. They're never going to be satisfied, so it doesn't make sense to allow them to dictate how the game is developed.
I agree, but the current state of social media allows these users to commiserate with hundreds or thousands of others, reinforcing their 'opinions' so much so that they see it as fact. This can generate a "social media backlash" that sales & marketing departments don't want.
@PlayoffError wrote: If someone makes a post complaining that some aspect of the game is 'broken' there needs to be more of an effort to understand what the root of their issue is.
Again, you're not wrong. I'm the #1 proponent of people posting clips rather than walls of text. That is an effort in understanding the root of a user's problem. Furthermore, I used to go to extensive efforts to look frame by frame at issues presented here and that is yet another effort in understanding that 99% of the people here don't do. When I respond with a long-winded breakdown of a clip, that's an effort to make the OP understand. More often than not, however, they're not posting clips to get told how they can get better or how they can get the game to give them the outcome they want more often. They're posting clips to be agreed with, and when I pop into a thread pointing things out that OP may have done better - they're always unwilling to accept it. They just want to be told "you're right, the game is broken in the way you think it is". There's no discourse.
Just like some of us need to do a better job of understanding a user's issue, the user is responsible for communicating those problems clearly. Creating a topic like "this game is unplayable" with the content eluding to how the new hitting controls "suck" gets us nowhere.
@PlayoffError wrote: If people are given a chance to further explain what they think is wrong then a discussion can be had about why what their seeing is or isn't intended behaviour and from there further discussion about what they might want to see in the future can occur.
Users always have the ability to further explain what they mean by providing clips from their console. There is no reason, this day and age, to not provide a game clip of an issue you've experienced if you consider id game breaking. PS5 and XBOX make it stupid-easy to capture gameplay and there are tutorials here on how to do it.
A user coming to the forums to post an encyclopedia's worth of text about an in-game scenario does literally nothing to contribute actual feedback. It also does nothing when that user becomes incredibly defensive when asked to provide a clip. It does nothing when the user denies what is happening in the clip just because it may be pointed out they made a small mistake.
So, I don't agree that people aren't given a real chance to explain their issues. Being held to task over a claim that the game is "broken" is not the same as disallowing them the right to further explain themselves. In fact, it's an opportunity for them to clarify things. It's okay for us to hold each other responsible. If some users are going to take any pushback on their claims as "bullying" - then maybe announcing their opinions on a public forum isn't something they should be doing.
NHL Team
