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mlsf83's avatar
mlsf83
New Novice
2 years ago

NHL 24 preorder

I preordered NHL 24 back in august and now somehow when it tries to bill me it has some kind of payment issue and cancelled the preorder.  I’d like to know how I go about getting what I was supposed to get with the preorder originally. Xbox support directed me to talk to EA. 

9 Replies

  • @mlsf83 So let me get this straight.

    You pre-ordered it early.
    It got cancelled from billing.
    Then you sorted it out with Microsoft and it's pre-ordered again?
    And you want that extra pack for pre-ordering early?

    I'm just trying to get the answers for the people with more power than me to have an easier time getting you an answer.
  • mlsf83's avatar
    mlsf83
    New Novice
    2 years ago

    I only contacted Microsoft after I realized the +limited time offer was missing from the purchase. When it failed to go through I just went back into the store and reordered not realizing it may be an issue. I added screen shots of what the orders looked like now.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hello, @mlsf83 

    I'm sorry to say, but since the order didn't go through and is being placed again now, it's too late for the original pre-order offers. 


  • @mlsf83 wrote:

    I only contacted Microsoft after I realized the +limited time offer was missing from the purchase. When it failed to go through I just went back into the store and reordered not realizing it may be an issue. I added screen shots of what the orders looked like now.


    $131 !!! Are you freakin serious EA !!! YIKES 😳 

  • mlsf83's avatar
    mlsf83
    New Novice
    2 years ago

    Thanks for the reply @EA_Aljo 

    So you’re telling me that EA would not have the power to add the hut building packs to my account?  I find that very hard to believe and very disappointing as a long time customer that it would not be looked into at least. 

    For the future if someone preorders something charge them for it right away so they can’t get screwed over like this. 

    My gamer tag on XBOX is HADONETOMANY if you’d like to look at my history. 

  • @mlsf83 It's not up to EA to charge you right away that is up to the console companies. Xbox charges you 10-14 days before launch of game. Just like canceling a pre-order is 100% on the console maker.
  • mlsf83's avatar
    mlsf83
    New Novice
    2 years ago

    @KlariskraysNHL @EA_Aljo 

    So after arguing with Microsoft and them telling to talk to EA I am asking again if this is something EA can add to my account. I don’t think it’s asking too much and obviously I preordered the game.  The only thing missing would be the hut builder packs that I would be looking for. 

    let me know. 

    as a long time customer it would be appreciated 

    regards 

    Mike 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hey, @mlsf83 

    I'm really. I feel for ya, but this isn't something we're able to do. The payment issue wasn't something on our end so we're really not able to grant anything for that.

  • mlsf83's avatar
    mlsf83
    New Novice
    2 years ago

    @EA_Aljo 

    so being a long time customer and supporting EA games means nothing to you guys?  I know for a fact you are able to add packs to accounts so I hope as many people as possible can see this thread and how poor your customer service is to customers that have supported you for over 20 years. 

    I guess I should have started a YouTube channel for you guys to support me. 

    ridiculous

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