@EA_Aljo I absolutely guarantee you I would never try to one touch an interception this year (wtf?). The animation is clearly a pass reception, but because I'm on the defensive end of that pass with a measly 95 def awareness, my player doesn't have the reaction time needed to properly receive it.
And by the way there are at least 50 egregious videos of abysmal pass interception and other defensive ineptitudes on here so, yes this one was as outrageous as it gets, but the way you write "this one is weird" makes it sound like you're actually surprised as if you've completely dismissed all the others which is CRAZY.
We are all customers who paid for a broken product so either you report our complaints and proof videos or just be upfront with us that this is the way the game was designed this year on purpose and we can't expect any fix.
May I add a piece of advice.. catering to casual/beginner players is not a good business model. These players will quit the game soon enough anyway. You guys would be far better off building a solid game suitable for competitive gaming. Those players tend to stick much longer to a game. Think of counter-stike, starcraft, etc. Old games that are still played today because there's an actual skill gap.
Thank you for your consideration.