Forum Discussion

Buss_Soccer's avatar
Buss_Soccer
2 years ago
Solved

Cannot Buy cards from auction house in HUT. Game just crashes when I try

I cannot buy any cards from the auction house. Any time I attempt to buy a card off of 'Buy it now" I get kicked out of hut.   I have talked with multiple people from ea support and none of them coul...
technical issues
  • EA_Aljo's avatar
    EA_Aljo
    2 years ago

    Hello, @Buss_Soccer 

    An advisor is going to need to fix this. What you have is the negative escrow issue. They need to look at your escrow and zero out the balance so it's no longer negative. A case can be opened here to get in touch with an advisor. Thank you.

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
2 years ago

Hello, @Buss_Soccer 

An advisor is going to need to fix this. What you have is the negative escrow issue. They need to look at your escrow and zero out the balance so it's no longer negative. A case can be opened here to get in touch with an advisor. Thank you.

Overunn's avatar
Overunn
Rising Rookie
2 years ago

Hi @EA_Aljo Ive tried twice to have this addressed via chat but no luck.

PSN turboakabeast

PS5

Ea name : Overunn

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @Overunn 

    We'll look in to this further. I won't have an update until Monday though.

    • Spideynet2020's avatar
      Spideynet2020
      New Traveler
      2 years ago

      This is brutal. I lost out on a bunch of cards. Then 2 cards I had posted disappeared and I got no coins for them. They were 185k and 225k posted. No idea what happened to them. It happened when I tried to buy a base gold card and I got an error message and it booted me out. Then I was unable to buy any more. After 20 minutes I was able to purchase again but I lost 2 superstar cards. So disheartened right now. And now it's happened again. What is up???

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        2 years ago

        @Spideynet2020 

        You'll need to contact an advisor so they can remove the negative escrow from your account. Open a case here to get in touch with one.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @Overunn 

    This should now be resolved. Can you try again and let me know if it's working?

    • FireBear82's avatar
      FireBear82
      2 years ago

      @EA_Aljoi was also just told on chat that there's nothing that can be done. The person told me to start a thread on the forums when there are plenty of answered threads here.

      PS5

      PSN: ShornArrow

      EA: FireBear82

      Really appreciate if you're able to help me.

    • zxfusiionzz's avatar
      zxfusiionzz
      2 years ago

      @EA_Aljo hi was also told on chat that there's nothing that can be done. The person told me to start a thread on the forums when there are plenty of answered threads here.

      PS5

      PSN: zXFuSiiOnZz-

      EA: zxfusiionzz

      Really appreciate if you're able to help me as i can’t buy items off the auction house keep getting kicked out to main menu.

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