Forum Discussion

Buss_Soccer's avatar
Buss_Soccer
2 years ago
Solved

Cannot Buy cards from auction house in HUT. Game just crashes when I try

I cannot buy any cards from the auction house. Any time I attempt to buy a card off of 'Buy it now" I get kicked out of hut.   I have talked with multiple people from ea support and none of them coul...
technical issues
  • EA_Aljo's avatar
    EA_Aljo
    2 years ago

    Hello, @Buss_Soccer 

    An advisor is going to need to fix this. What you have is the negative escrow issue. They need to look at your escrow and zero out the balance so it's no longer negative. A case can be opened here to get in touch with an advisor. Thank you.

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
2 years ago

@Spideynet2020 

You'll need to contact an advisor so they can remove the negative escrow from your account. Open a case here to get in touch with one.

Spideynet2020's avatar
Spideynet2020
New Traveler
2 years ago

Done and still slow to response. Can't get nowhere with service. No response from anyone even with a complaint #. Good thing this is my last hut and I can go on to GM mode where depending on service and help is not necessary.

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